Summary
Overview
Work History
Education
Skills
Timeline
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Nana Osei

Arlington,TX

Summary

Knowledgeable and dedicated professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain client satisfaction and contribute to company success. Specialize in quality, and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and exceeding company goals.

Overview

13
13
years of professional experience

Work History

Senior Recruiter

HireQuest
05.2022 - Current
  • Operated and maintained applicant tracking and candidate management systems.
  • Followed up with notable applicants sourced via industry-specific pipelines, events, and job fairs.
  • Presented employers with exceptional candidates weekly.
  • Operated and maintained applicant tracking and candidate management systems.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Evaluated strengths and weaknesses of candidates through effective screening processes.
  • Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
  • Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.

Family Nanny

Amanda Buckley
05.2021 - 05.2022
  • Nurture and cared for 4 month old and 4 year old child (age at start)
  • Built positive and nurturing environments to support child social and emotional growth.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Played games, worked on puzzles, and read books to young children.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Encouraged children to be understanding and patient with others.

Patient Care Representative

Alliance Rx Walgreens Prime Specialty Pharmacy
09.2017 - 04.2021
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Handled prescription refill requests.
  • Liaised between hospital departments to facilitate effective communication.
  • Responded to patient queries and concerns concerning insurance coverages and deductibles.
  • Answered constant flow of customer calls with minimal wait times.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Educated customers about billing, payment processing and support policies and procedures.

Sales Associate

Dillard's
06.2015 - 06.2017
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Solved customer challenges by offering relevant products and services.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Maintained records related to sales, returns and inventory availability.
  • Prepared large cash deposits with zero discrepancies.

Appointment Coordinator

EMSI
12.2013 - 06.2014
  • Acted as first point of contact and set appointments for prospective clients.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Entered daily data in computer systems and documented office activities.
  • Balanced employee availability, customer schedules and maximum load levels when scheduling appointments.
  • Established and maintained client rapport by utilizing quality customer service.
  • Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
  • Scheduled appointments for customers in person or over telephone.
  • Addressed client inquiries and updated database information.

Loan Servicing Specialist

Colonial Savings Bank
08.2010 - 08.2012
  • Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
  • Filed completed loan applications with underwriting and made approval or denial recommendations.
  • Verified credit histories, personal references and employment backgrounds for each applicant.
  • Set up, stored and updated customer files, department records and regulatory paperwork.
  • Produced and submitted completed loan packages to title and escrow professionals.
  • Assessed customer account histories to determine previous compliance with payment plans and loan terms.
  • Reviewed and validated details of loan applications and closing documentation.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.

Education

Specialist In Psychology -

Stephen F Austin State University
Nacogdoches, TX
08.2012

Sam Houston High School
Arlington, TX
05.2008

Skills

  • Rapport building
  • Organizational skills
  • Excellent communication
  • Complaint resolution
  • Report preparation
  • Inbound and Outbound Calling
  • Multitasking Abilities
  • Active Listening
  • MS Office
  • Talent Acquisition
  • Candidate Pipeline Development
  • Praise and Encouragement
  • Child Supervision
  • First Aid
  • Data Entry
  • Clerical Support
  • Quality assurance

Timeline

Senior Recruiter

HireQuest
05.2022 - Current

Family Nanny

Amanda Buckley
05.2021 - 05.2022

Patient Care Representative

Alliance Rx Walgreens Prime Specialty Pharmacy
09.2017 - 04.2021

Sales Associate

Dillard's
06.2015 - 06.2017

Appointment Coordinator

EMSI
12.2013 - 06.2014

Loan Servicing Specialist

Colonial Savings Bank
08.2010 - 08.2012

Specialist In Psychology -

Stephen F Austin State University

Sam Houston High School

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Nana Osei