Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nana-Osei Adjepong

Hamden

Summary

Results-driven professional with a strong background in client relationship management, business development, and customer success. Experienced in building and maintaining long-term partnerships, providing tailored solutions, and supporting both financial and operational needs. Skilled in communication, advisory services, and problem-solving, with a proven ability to foster trust, and deliver measurable outcomes. Committed to applying these strengths to drive client satisfaction, deepen relationships, and contribute to portfolio growth.

Overview

6
6
years of professional experience

Work History

Account Executive

Headway
Hamden
04.2025 - Current
  • Managed and supported a book of 60–80 active provider accounts at any given time, ensuring consistent engagement and performance.
  • Acted as a trusted advisor to providers, guiding them through credentialing, billing, and practice optimization to maximize revenue opportunities.
  • Conducted account reviews and strategy sessions to identify growth opportunities and strengthen provider retention.
  • Partnered with cross-functional teams to deliver marketing, technology, and operational support tailored to provider needs.
  • Consistently met and exceeded monthly activation and referral goals by balancing pipeline development with ongoing account management.
  • Built long-term relationships through proactive communication, problem resolution, and consultative guidance, driving satisfaction and practice growth.

Business Development Representative

Inbox Health
Hamden
07.2024 - 04.2025
  • Engage with senior decision-makers to understand organizational needs and position tailored solutions.
  • Manage full relationship cycle from initial outreach to scheduled meetings and ongoing follow-ups.
  • Collaborate with internal stakeholders (Account Executives, Marketing, Customer Success) to ensure client satisfaction and strategic alignment.
  • Maintain up-to-date knowledge of industry trends to provide informed guidance to prospective clients.

Paid Media Specialist

Self-employeed
01.2020 - 07.2024
  • Developed and maintained strong client relationships by understanding financial and marketing objectives.
  • Executed targeted acquisition and retention strategies that increased client ROI.
  • Negotiated contracts and closed deals through consultative discussions tailored to client goals.
  • Provided ongoing reporting, strategic recommendations, and campaign adjustments to ensure sustainable partnerships.

Education

Bachelor of Science - General Studies: STEM Concentration

Southern Connecticut State University

Skills

  • Strong Verbal and Written Communication
  • Strategic Prospecting
  • Sales Presentations
  • Troubleshooting and Problem-Solving
  • Objection Handling
  • Sales Pipeline Management
  • Client Relationship Management
  • Self-Motivated
  • Quick Adaptation to New Technologies

Timeline

Account Executive

Headway
04.2025 - Current

Business Development Representative

Inbox Health
07.2024 - 04.2025

Paid Media Specialist

Self-employeed
01.2020 - 07.2024

Bachelor of Science - General Studies: STEM Concentration

Southern Connecticut State University

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