Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Nana Suga

Miami,FL

Summary

Dynamic supervisor with a proven track record at Aoki Teppanyaki and Izakaya, excelling in project planning and customer service. Successfully enhanced team efficiency and drove service improvements through effective conflict resolution and performance management. Recognized for developing strategic improvement plans that align with organizational goals, fostering a motivated and disciplined workforce.

Overview

21
years of professional experience

Work History

Aoki Teppanyaki and Izakaya

Supervisor
10.2021 - Current

Job overview

  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Frequently inspected production area to verify proper equipment operation.
  • Created and managed project plans, timelines and budgets.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.

Sheraton Waikiki Hotel

Assistant Manager
05.2017 - 10.2021

Job overview

  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

SUITSELECT

Sales Associate
01.2013 - 11.2016

Job overview

  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Solved customer challenges by offering relevant products and services.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Built relationships with customers to encourage repeat business.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

McDonald's Restaurant

Cashier Trainer
05.2004 - 02.2007

Job overview

  • Trained new employees by providing knowledge of specific store tasks, policies and goals.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Completed opening and closing procedures by disarming alarms, turning electronic systems on or off and straightening out check-out shelves.
  • Preserved orderly checkout areas by carrying out general cleaning and organizational duties such as emptying trash cans, sanitizing conveyor belts and removing empty shopping baskets.

Education

Aletheia Shonan Highschool
Japan

The English Manner
United Kingdom

from Etiquette

Skills

  • Project planning
  • Quality control
  • Conflict resolution
  • Operations management
  • Customer service
  • Staff discipline
  • Goal oriente
  • Staff management
  • Performance management
  • Employee motivation

Timeline

Supervisor

Aoki Teppanyaki and Izakaya
10.2021 - Current

Assistant Manager

Sheraton Waikiki Hotel
05.2017 - 10.2021

Sales Associate

SUITSELECT
01.2013 - 11.2016

Cashier Trainer

McDonald's Restaurant
05.2004 - 02.2007

Aletheia Shonan Highschool

The English Manner

from Etiquette

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Nana Suga