Nana Yaa K. Bosompem
Philadelphia,PA
Summary
Dynamic Virtual Assistant with proven expertise at Greater Philadelphia Health Action, adept in Next Gen software and trauma-informed case management. Successfully coordinated over 3000 patient referrals, enhancing care delivery. Skilled in Microsoft Office Suite, I excel in fostering collaboration and driving efficiency in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Virtual Assistant (VA)
Greater Philadelphia Health Action (GPHA)
Philadelphia, PA
04.2024 - Current
- Scheduling patient appointments with internal providers accurately, completing clerical tasks from EHR task boxes, and participating in care gap closure projects, such as assigning over 3000 patient providers to ensure care coordination.
- Collaborated with site VA team to schedule and track referrals using Next Gen software, faxed medical equipment orders, and monitored pending lab work and immunizations to enhance patient care.
- Processed insurance referrals and authorizations through PEAR, managed same-day referral requests, and resolved patient concerns to ensure timely care coordination.
- Facilitating external patient record retrieval from Penn Physician Link, EPIC, Jefferson, and CHOP, coordinating with hospital medical records departments to obtain mammogram, colonoscopy, and other diagnostic test results for timely provider follow-up.
- Assisted with individual and site audits, created promotional staff videos, and edited training materials for clinical staff to support staff development.
Administrative & Program Implementation Coordinator
AJ Drexel Autism Institute (Life Course Outcomes Program)
Philadelphia, PA
03.2025 - 08.2025
- Coordinated meetings, events, and conference room bookings, supporting calendar management for senior LCO staff to enhance workflow efficiency for team members.
- Assisted with data entry and reporting, ensuring accurate recording of financial transactions and budget tracking to support program management.
- Developed marketing and communications strategies and initiatives to promote Life Course Outcome (LCO) activities and research across digital platforms and events.
- Created and edited promotional materials, interest forms, and Qualtrics surveys, developing email communications to effectively market LCO-related events and programs.
Workforce Development Assistant (Employment Readiness Program)
Nationalities Service Center (NSC)
Philadelphia, PA
04.2023 - 09.2023
- Screened 20+ immigration and refugee clients to determine program eligibility and facilitate access to resources.
- Enrolled over 15+ clients via a 2-hour intake process into the program upon determining their eligibility.
- Conducted check-in calls for 40+ clients, assessments of clients' goals and needs, and documented these processes through case noting in program software.
- Assisted in making internal and external referrals for clients' basic needs, including food, clothing, healthcare, and rental assistance, while tracking these needs for effective follow-up.
- Created placement reports, filled in attendance, accepted client enrollments, and closed clients out of the program through the Commonwealth Workforce Development System.
- Performed administrative tasks, including scanning, printing, and uploading client documents, and creating program enrollments and profiles using Apricot software.
Resource Center Assistant (RCA)
Drexel University Student Organization Resource Center
Philadelphia, PA
04.2022 - 04.2023
- Provided frontline customer service to students, staff, faculty, and other visitors via email, on the phone, and in person.
- Provided administrative support for Resource and Finance staff by organizing receipts, streamlining event form processes, and maintaining accurate records.
- Coordinated package and mail distribution for student organizations using Microsoft Excel, Teams, and Outlook, ensuring timely delivery and organization.
- Managed equipment by tracking reservations, check-out, and return processes for student organizations.
Education
Master of Business Administration - Healthcare Management
University of Delaware, Lerner College of Business & Economics
Newark, DE05-2027
Bachelor of Science - Health Services Administration
Drexel University, College of Nursing and Health Professions
Philadelphia, PA06-2025
Skills
- Microsoft Office
- Virtual collaboration tools
- Adobe Creative Cloud
- Epic software
- Apricot system
- Customer service
- Patient assessment
- Trauma-informed care
Timeline
Administrative & Program Implementation Coordinator
AJ Drexel Autism Institute (Life Course Outcomes Program)
03.2025 - 08.2025
Virtual Assistant (VA)
Greater Philadelphia Health Action (GPHA)
04.2024 - Current
Workforce Development Assistant (Employment Readiness Program)
Nationalities Service Center (NSC)
04.2023 - 09.2023
Resource Center Assistant (RCA)
Drexel University Student Organization Resource Center
04.2022 - 04.2023
Master of Business Administration - Healthcare Management
University of Delaware, Lerner College of Business & Economics
Bachelor of Science - Health Services Administration
Drexel University, College of Nursing and Health Professions