Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nana Yirenkyi

Columbus,OH

Summary

Highly skilled Help Desk Technician experienced with troubleshooting and resolving technical issues. Strong background in providing efficient and effective solutions to clients. Dedicated team player delivers great customer service.

Overview

9
9
years of professional experience

Work History

Help-desk-technician

Volunteer

Sporting Columbus
04.2019 - Current
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Assisted with special events and programs.
  • Used strong interpersonal communication skills to convey information to others.

Correctional Officer

Franklin County Community Based Correctional Facil
01.2020 - 04.2021
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
  • Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
  • Maintained the facility in a safe, sanitary, and secure condition for 40 - 60 inmates.
  • Conducted searches, security checks, pat-downs, urinalysis and administration of breath analyzer.
  • Observed and monitored the movement/behavior of offenders in a residential, minimum security, correctional facility

Teacher's Assistant

Dr. Eric Lawson
05.2017 - 07.2017

· Summer 2015/2017 comparative and international justice, race and racial discrimination, alternative forms of justice.

· Improved Spanish comprehension through interactions with local community members.

· Completed four semesters of intermediate and advanced Spanish courses.

Tutor

American Reads
09.2015 - 05.2017
  • Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
  • Developed student confidence through positive reinforcement strategies.

Education

Bachelor of Arts - Crime & Justice Studies

University of Massachusetts - Dartmouth
North Dartmouth, MA
05.2019

High School Diploma -

South High School Community
Worcester, MA
05.2012

Skills

  • Network support
  • Remote Support
  • Software Installation
  • Ticket management
  • Windows 10
  • Issue Troubleshooting
  • Desktop support
  • Positive Attitude
  • Teamwork and Collaboration
  • Team Collaboration
  • Surveillance
  • Software diagnosis
  • Performance Testing

Timeline

Correctional Officer

Franklin County Community Based Correctional Facil
01.2020 - 04.2021

Volunteer

Sporting Columbus
04.2019 - Current

Teacher's Assistant

Dr. Eric Lawson
05.2017 - 07.2017

Tutor

American Reads
09.2015 - 05.2017

Help-desk-technician

Bachelor of Arts - Crime & Justice Studies

University of Massachusetts - Dartmouth

High School Diploma -

South High School Community
Nana Yirenkyi