Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Nanaa Hayes

Lakeland,FL

Summary

Professional with robust background in scheduling and coordination, skilled in optimizing workflows and ensuring efficient resource allocation. Strong focus on team collaboration and achieving results, adaptable to changing needs. Expertise in time management, communication, and conflict resolution, making reliable asset in fast-paced environments. Known for maintaining high standards and delivering consistent, impactful outcomes.

Overview

11
11
years of professional experience

Work History

Provider Scheduler

HCA Healthcare
03.2023 - Current
  • Managed 40 schedules simultaneously for Physicians and APPs
  • Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
  • Identified the best practices within the scheduling function, sharing these insights across teams to drive continuous improvements efforts.
  • Established and maintained strong working relationships with both internal and external partners, facilitating open communication channels for improved collaboration.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Assisted employees with inquiries regarding their paychecks, bonuses, and other related issues, providing clear and concise communication.
  • Remote

Practice Billing Specialist

Pediatrix Medical Group
06.2022 - Current
  • Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all shifts were filled within agreed timeframes.
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
  • Consistently met deadlines by effectively allocating resources, tacking progress, and making necessary adjustments to schedules as needed.
  • Proactively addressed potential risks within the schedule by conducting thorough analyses and implementing preventive measures where necessary.
  • Enhanced team productivity by maintaining clear communication channels and providing regular updates on scheduling progress.
  • Remote

Practice Supervisor

Pediatrix Medical Group
04.2022 - 12.2022
  • Supervised daily operations of front office to ensure efficient patient flow and optimal service delivery.
  • Trained and mentored staff on best practices for patient scheduling and communication protocols.
  • Developed patient intake procedures that improved overall process efficiency and reduced wait times.
  • Collaborated with healthcare providers to streamline referral processes and improve interdepartmental communication.
  • Conducted regular performance evaluations, providing feedback to enhance team productivity and morale.

Patient Services Specialist

Florida Cancer Specialists
10.2019 - 04.2022
  • Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
  • Took copayments and compiled daily financial records.
  • Drove proactive patient outreach activities to schedule appointments and follow-up on care and health maintenance.
  • Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
  • Investigated, triaged and resolved patient issues to encourage positive experience during patient visit.
  • Demonstrated exceptional customer service to foster welcoming and professional environment for patients.

Guest Service Supervisor

Marriott Vacation Club
01.2017 - 10.2019
  • Supervised guest service representatives at front desk for the purpose of completion of duties, performance up to standards, giving direction, decision making, and training.
  • Trained incoming managers and front desk associates on front office operations and systems.
  • Assigned rooms for incoming guest at 682 room vacation club.
  • Developed and implemented strategies to improve guest experiences and build loyalty.
  • Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
  • Proved successful working within tight deadlines and fast-paced atmosphere.

Guest Service Associate

Marriott Vacation Club
03.2015 - 02.2017
  • Checked guest in/ checked out owners and guests.
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
  • Collaborated with front-of-house and housekeeping departments to facilitate smooth hotel operations.
  • Maintained accurate and up-to-date records of guest information.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.

Education

High School Diploma -

Florida Virtual School Flex 9-12
West Palm Beach, FL
05.2015

Skills

  • Critical Thinking
  • Schedule verification
  • Data Systems (Oracle, Smartsheets, EmWorks, EmTime, QGenda, Shift Admin)
  • EMR Systems (OncoEMR, Cerner, NexGen)
  • Legal Terminology
  • HIPPA
  • Leadership
  • Innovative; readily flexible when situations do not go as planned, quick to adapt to any situation
  • Efficient; performs well under intense pressure, face paced environment
  • Attentive; continuously aware of others' emotions and condition
  • Communication; works well in an internal and external team environment

Accomplishments

  • Wigster Award (Marriott)
  • Hardest Working Associate (Home Depot)

Timeline

Provider Scheduler

HCA Healthcare
03.2023 - Current

Practice Billing Specialist

Pediatrix Medical Group
06.2022 - Current

Practice Supervisor

Pediatrix Medical Group
04.2022 - 12.2022

Patient Services Specialist

Florida Cancer Specialists
10.2019 - 04.2022

Guest Service Supervisor

Marriott Vacation Club
01.2017 - 10.2019

Guest Service Associate

Marriott Vacation Club
03.2015 - 02.2017

High School Diploma -

Florida Virtual School Flex 9-12

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