Nanaa Hayes
Orlando,Florida
Summary
Results-driven operations and workforce management professional with 6+ years of experience in healthcare administration, provider operations, workforce scheduling, service dispatch coordination, and revenue cycle management. Skilled in managing complex schedules, optimizing resource allocation, streamlining workflows, and supporting operational efficiency across multiple locations. Recognized for strong problem-solving, attention to detail, cross-functional collaboration, and the ability to manage competing priorities in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Schedule Dispatch Coordinator
Johnson Controls
06.2025 - Current
- Coordinate daily scheduling and dispatch operations for field service technicians, ensuring timely service delivery, efficient resource allocation, and operational continuity across assigned territories.
- Manage incoming service requests, technician availability, scheduling adjustments, and urgent dispatch needs to support customer service commitments and operational priorities.
- Collaborate with field technicians, service managers, and internal departments to resolve scheduling conflicts, address service delays, and maintain effective communication.
- Prioritize emergency service requests, technician callouts, and last-minute schedule changes while balancing customer needs, staffing availability, and service demands.
Provider Staff Scheduler
HCA
08.2024 - 06.2025
- Independently develop and manage 26 physician and advanced practice provider (APP) schedules across 13 hospitals, building comprehensive staffing schedules from the ground up three months in advance to ensure adequate coverage and operational readiness.
- Coordinate workforce scheduling for 100+ physicians and APPs, strategically aligning provider availability, staffing requirements, and hospital coverage needs to maintain uninterrupted clinical operations.
- Collaborate with regional leadership, credentialing, onboarding, and provider operations teams to anticipate staffing needs, resolve scheduling conflicts, and proactively address coverage gaps across multiple hospital locations.
- Utilize QGenda to build, maintain, and optimize complex provider schedules, manage real-time adjustments, and ensure scheduling accuracy across a multi-hospital healthcare network.
Provider Services Specialist
HCA
03.2023 - 08.2024
- Managed end-to-end provider contract administration, including drafting, processing, and execution through EmTime and DocuSign, ensuring accuracy, compliance, and timely completion.
- Created and maintained comprehensive provider profiles in Oracle, managing HR records, tax documentation, facility assignments, and payroll configurations to support accurate compensation and operational readiness.
- Coordinated provider onboarding and activation processes, tracking contract status, system readiness, and critical milestones to ensure timely provider start dates.
- Conducted cross-system data audits, identified and resolved discrepancies, and maintained accurate provider records to strengthen data integrity, payroll accuracy, and operational compliance.
Revenue Cycle Specialist
Pediatrix Medical Group
05.2023 - 08.2026
- Managed end-to-end revenue cycle functions, including medical claims submission, denial resolution, payment posting, and accounts receivable follow-up to support timely reimbursement and financial accuracy.
- Analyzed and resolved complex claim rejections, billing discrepancies, and payer denials, ensuring compliance with CPT, ICD-10, and insurance reimbursement guidelines.
- Monitored accounts receivable aging reports, investigated outstanding balances, and coordinated insurance follow-ups and appeals to support revenue recovery and reduce reimbursement delays.
- Collaborated with healthcare providers, insurance carriers, and internal billing teams to resolve payment discrepancies, improve claims accuracy, and maintain efficient revenue cycle operations.
Practice Operations Supervisor
Pediatrix Medical Group
11.2021 - 05.2023
- Oversaw daily clinical and administrative operations for a multidisciplinary team of 13 staff and providers, including 4 front office associates, 4 medical assistants, 2 ultrasound technologists, 2 physicians, and 1 nurse practitioner.
- Supervised front office personnel, coordinated staff schedules, and supported clinical team workflows to ensure efficient patient flow, optimal resource allocation, and seamless practice operations.
- Led employee onboarding, training, performance support, and workflow improvements while maintaining compliance with HIPAA regulations, organizational policies, and patient care standards.
- Served as the primary operational liaison between physicians, advanced practice providers, clinical staff, patients, and external agencies, proactively resolving challenges and improving overall practice efficiency.
Patient Services Specialist
Florida Cancer Specialists
10.2020 - 11.2021
- Coordinated patient registration, physician scheduling, and administrative workflows to support efficient operations within a high-volume oncology practice.
- Managed appointment scheduling for consultations, diagnostic procedures, laboratory testing, and follow-up care while ensuring accuracy and continuity.
- Verified insurance eligibility, benefits, and patient information, resolving coverage discrepancies to minimize delays in patient care.
- Processed and reconciled copayments, insurance payments, and outstanding balances while maintaining accurate financial records and supporting revenue cycle operations.
Guest Services Supervisor
Marriott Vacation Club
03.2019 - 10.2020
- Supervised front office operations and daily staff activities at a 682-room resort, ensuring operational efficiency and exceptional guest service.
- Led onboarding, training, and development of front desk associates and incoming managers to strengthen team performance and operational consistency.
- Managed room inventory, guest assignments, and reservation coordination to optimize room utilization and maintain seamless daily operations.
- Implemented service improvements and resolved escalated guest concerns to enhance customer satisfaction, streamline workflows, and maintain service standards.
Guest Services Associate
Marriott Vacation Club
06.2017 - 03.2019
- Managed high-volume front desk operations, including guest check-ins, check-outs, reservations, and payment processing at a 682-room resort.
- Coordinated room assignments, reservation modifications, and guest accommodations to ensure efficient daily operations and seamless arrivals and departures.
- Collaborated with housekeeping, maintenance, and grounds leadership to resolve room availability issues, accommodate guest requests, and maintain operational efficiency.
- Resolved guest concerns, billing discrepancies, and service-related issues through effective communication, problem-solving, and a commitment to exceptional guest satisfaction.
Education
Associate Degree - Health Administration
Keiser University
Orlando, FL10-2026
High School Diploma - undefined
Florida Virtual School
West Palm Beach, FL05-2016
Skills
- Operations & Workforce Management
- Strategic Scheduling & Resource Allocation
- Service Dispatch & Field Operations Coordination
- Provider Operations & Onboarding
- Contract Administration & Compliance
- Revenue Cycle & Billing Operations
- Process Improvement & Workflow Optimization
- Staffing Coordination & Coverage Management
- HRIS, Payroll & Data Management
- Customer & Provider Relations
- Multi-Site Operations Support
- Cross-Functional Team Collaboration
Timeline
Schedule Dispatch Coordinator
Johnson Controls
06.2025 - Current
Provider Staff Scheduler
HCA
08.2024 - 06.2025
Revenue Cycle Specialist
Pediatrix Medical Group
05.2023 - 08.2026
Provider Services Specialist
HCA
03.2023 - 08.2024
Practice Operations Supervisor
Pediatrix Medical Group
11.2021 - 05.2023
Patient Services Specialist
Florida Cancer Specialists
10.2020 - 11.2021
Guest Services Supervisor
Marriott Vacation Club
03.2019 - 10.2020
Guest Services Associate
Marriott Vacation Club
06.2017 - 03.2019
Associate Degree - Health Administration
Keiser University
High School Diploma - undefined
Florida Virtual School