Nana Ama Ampofowaa Paddy
Medical Administration
The Bronx,NY
Summary
Dedicated unit clerk successful at making appointments and coordinating patient transports. Skilled planner, problem-solver and relationship-builder with several. Well-versed in organizing patient records, replenishing supplies and handling multi-line phone systems in high-volume medical departments. Transcribes and transmits orders, scans and stores records and coordinates different forms. Technically advanced and highly organized with skills in managing files and documenting new information. Support administrative needs of unit by efficiently coordinating paperwork, records and supplies to meet typical demands. Respectful and compassionate with patients and always ready to resolve diverse needs with upbeat and knowledgeable assistance. Service-oriented, reliable and hardworking team player.
Overview
16
16
years of professional experience
Work History
Emergency Room Unit Clerk
St Barnabas Trauma Hospital
The Bronx
10.2022 - Current
- Assisted nursing staff with administrative tasks and communication needs.
- Maintained cleanliness and organization of the emergency room workspace.
- Answered phone calls and relayed messages to appropriate medical personnel.
- Processed insurance information and verified patient eligibility for services.
- Answered incoming calls and directed them to the appropriate personnel.
- Collaborated with nurses and other personnel to process patient paperwork and direct to appropriate departments.
- Resolved any customer service issues that arose while patients were receiving care at the ER unit.
- Recorded inquiries and calls into computer system.
- Maintained medical records according to HIPAA regulations.
- Compiled patient charts with accuracy and speed.
- Provided support to families during their time of need in the ER unit by maintaining a calm demeanor.
- Scanned documents into electronic health records systems quickly and accurately.
Customer Service Cashier
Stop & Shop
The Bronx
01.2018 - 05.2019
- Processed customer transactions using point-of-sale systems efficiently.
- Assisted customers with product inquiries and provided excellent service.
- Handled cash, credit, and debit transactions accurately and responsibly.
- Resolved customer complaints in a professional manner.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Balanced cash drawers at the end of each shift.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
Administrative Assistant
Confidence Hospital/ Family Owned
Accra
10.2009 - 06.2013
- Managed appointment scheduling for patients and staff at Confidence Hospital.
- Organized and maintained patient records using hospital management systems.
- Assisted in preparing documents and reports for administrative meetings.
- Coordinated communication between departments to ensure smooth operations
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Facilitated the onboarding process for new administrative team members at the hospital.
Education
Associate of Applied Science - Medical Administration
10-2022
Associate of Arts - Associate Degree In Home Economics
08-2007
Skills
- Customer service
- Communication skills
- Team collaboration
- Medical administration
- Conflict resolution
- Appointment scheduling
- Electronic health records
- Health insurance processing
- Document management
Languages
Twi
Full Professional
English
Full Professional
References
References available upon request.
Timeline
Emergency Room Unit Clerk - St Barnabas Trauma Hospital
10.2022 - Current
Customer Service Cashier - Stop & Shop
01.2018 - 05.2019
Administrative Assistant - Confidence Hospital/ Family Owned
10.2009 - 06.2013
Monroe College - Associate of Applied Science, Medical Administration
Takoradi University - Associate of Arts, Associate Degree In Home Economics
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