Summary
Overview
Work History
Education
Skills
LANGUAGES
Hobbies and Interests
Timeline
Generic

Nanae Ezaki Pomer

Kittery,ME

Summary

Dynamic and detail-oriented professional with over 8 years of experience in various administrative roles within the Tokyo metropolitan government, specializing in taxation and general affairs. Proven expertise in adhering to regulations and executing tasks with precision, supported by a strong background in customer service as a Room Attendant for Navy Gateway Inns and Suites and a Waitress at a Japanese restaurant. Offers a unique perspective as a Japanese citizen experienced in navigating diverse environments, shaped by supporting an active-duty spouse while maintaining high standards of procedural compliance. Committed to leveraging extensive knowledge and meticulous attention to detail to contribute meaningfully in any role.

Overview

16
16
years of professional experience

Work History

Room Attendant

Nexcom
01.2024 - 09.2025
  • Replenished guest room water glasses, toiletries, and paper products.
  • Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
  • Provided daily housekeeping services to over 242 active duty sailors stationed at the shipyard
  • Conducted top to bottom/wall to wall cleaning of all guest check outs and all common areas in 3 buildings and 242 rooms
  • processed and laundered all guest linens and bedding /washed carpets as needed/attended training
  • stocked all housekeeping carts and housekeeping storage lockers with all amenities/linens/chemicals and PPE needed
  • removal of all trash from all area's in 3 buildings/cleaned surrounding grounds and common lounges/assisted with outside clean up and washed windows and doors

Waitress

Kotobuki Japanese Restaurant
03.2023 - 09.2023
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Proved successful working within tight deadlines and a fast-paced environment.

General Affairs

Tokyo Metropolitan Government
12.2015 - 04.2014
  • System manager. Responsible for all computer updates and interfacing with contractors.
  • Carried out the facility renovation project. Responsible for the flow of information between management and contractors. Supervised remodeling contractors in accordance with duties.
  • Facility manager - supervised all facilities personnel.
  • Achievements/Tasks

Tax Collection Affairs

Tokyo Metropolitan Government
04.2014 - 03.2010
  • Investigated and collected property information of tax delinquents.
  • Made a general judgement if they have ability to pay taxes based on their property information.
  • Seized and collected their property if they had ability to pay taxes.
  • Achievements/Tasks

Property taxation Affairs

Tokyo Metropolitan Government
03.2010 - 04.2007
  • Investigated and collected real estate information.
  • Explained real estate tax laws and requirements to Tokyo residents by phone, letter and in-person.
  • General Clerk/office duties.
  • Achievements/Tasks

Education

High School Diploma -

Higashi Matsuyama High School
Saitama, Japan
03-2007

Skills

  • Office administration expertise
  • Housekeeping
  • Meal preparation expertise
  • Cleaning and sanitation
  • Proficient in common baking equipment
  • Customer service
  • Cashier skills
  • Detail-oriented professional
  • Currency handling expertise
  • Proficient in following baking recipes
  • Room inspection

LANGUAGES

Japanese Native or Bilingual Proficiency
English Professional Working Proficiency

Hobbies and Interests

Cooking, Baking, Learning new things, meeting people, learning about American culture, taking care of animals.

Timeline

Room Attendant

Nexcom
01.2024 - 09.2025

Waitress

Kotobuki Japanese Restaurant
03.2023 - 09.2023

General Affairs

Tokyo Metropolitan Government
12.2015 - 04.2014

Tax Collection Affairs

Tokyo Metropolitan Government
04.2014 - 03.2010

Property taxation Affairs

Tokyo Metropolitan Government
03.2010 - 04.2007

High School Diploma -

Higashi Matsuyama High School

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