Nana Kwame Adjei
Chicago,IL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Linen Distribution Technician position in a competitive environment. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Dietary Aide
Selfhelp Home For Aged
Chicago, Illinois
06.2018 - Current
- Served meals to over 25 residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving and eating utensils and kitchen equipment in commercial dishwasher.
- Maintained strict levels of cleanliness for tables, floors and prep areas.
- Cleared tables and removed dishes, trays and utensils from dining room to dishwashing area.
- Arranged tray and or table settings with proper tableware, condiments and tray card.
- Assisted in maintaining dry storage areas and handling unpacking, dating and rotating of food and non-food supplies as directed.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Upheld efficiency of meal services by pre-setting tables before patients arrived.
- Distributed food during busy peak periods to drive customer satisfaction.
Customer Service Associate
Walmart
Chicago, Illinois
08.2016 - 01.2018
- Helped over 40 customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Resolved concerns with products or services to help with retention and drive sales.
- Executes excellent sales floor merchandising and selling.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Offered advice and assistance to customers, paying attention to special needs or wants.
House Keeper
Alisa Hotel
Accra, Ghana
01.2015 - 03.2016
- Managed 50 incoming calls each day with utmost professionalism and knowledgeable service.
- Submitted completed orders quickly to maximize delivery efficiency.
- Offered basic technical support for clients on wide range of company products.
- Processed payments and adjusted customer accounts to maintain current system data.
- Delivered prompt service to prioritize customer needs.
- Recommended products to customers, thoroughly explaining details.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Worked on cleaning team to service hotels, offices and other commercial buildings.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds and restocking bathroom items.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Responded to requests from patrons for linens and toiletries.
- Verified cleanliness and organization of storage areas and carts.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
Education
Associate of Science - Computer Science
Harry S Truman College
Chicago, IL12.2022
Associate of Science - Information Technology
Presbyterian University College
Ghana06.2017
Skills
- Dependable and Cooperative
- Work Planning and Prioritizing
- Creative Thinking
- Physical Stamina
- Verbal and Written Communication
- Protective Equipment
- Team Training
- Decision Making
- Quality Assessment
- Adaptability and Flexibility
- Attention to Detail
- Microsoft Office
- Innovation and Creativity
- Telephone and E-mail Communication
- Presentation Delivery
Timeline
Dietary Aide
Selfhelp Home For Aged
06.2018 - Current
Customer Service Associate
Walmart
08.2016 - 01.2018
House Keeper
Alisa Hotel
01.2015 - 03.2016
Associate of Science - Computer Science
Harry S Truman College
Associate of Science - Information Technology
Presbyterian University College
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