Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nanami To

Clifton,NJ

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings.

Overview

2
2
years of professional experience

Work History

Barista

Intrinsic Cafe
01.2024 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

Front Manager

Curiosity By Intrinsic
10.2022 - Current
  • Assisted in the hiring process of new front-end team members, ensuring a strong workforce.
  • Provided ongoing coaching and feedback to staff members, promoting professional growth over time.
  • Developed staff schedules to ensure adequate coverage during peak hours.
  • Maintained open lines of communication with staff, fostering a supportive work environment.
  • Resolved customer complaints promptly and professionally, maintaining a positive brand image.

Front of House Employee

Ramen Gami
04.2023 - 01.2024
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
  • Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.

Retail Sales Associate

GNC
03.2022 - 05.2022
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.

Education

Bachelor of Science - Business Management

Montclair State University
Montclair, NJ
05.2026

Skills

  • Friendly and outgoing
  • Team Player
  • Cash Handling
  • Opening and closing duties
  • Active listener
  • Exceptional customer service
  • Team Leadership
  • Inventory Management
  • New Hire Training
  • Knowledgeable in Japanese and Korean
  • POS Systems

Timeline

Barista

Intrinsic Cafe
01.2024 - Current

Front of House Employee

Ramen Gami
04.2023 - 01.2024

Front Manager

Curiosity By Intrinsic
10.2022 - Current

Retail Sales Associate

GNC
03.2022 - 05.2022

Bachelor of Science - Business Management

Montclair State University
Nanami To