Nanan Wesseh

Richmond,USA

Summary

Leasing professional with U.S. multifamily leasing experience and additional international residential property management exposure. Background includes early leadership development through customer service management roles, with a proven ability to supervise operations, drive customer satisfaction, and manage leasing processes. Seeking to continue building experience in the U.S. multifamily housing industry prior to obtaining real estate licensure.

Overview

years of professional experience

Work History

Property Manager / Leasing Manager

Private Residential Portfolio

02.2020 - Current

Assisted in planning, development, and construction coordination of residential properties.
Managed leasing operations including marketing vacancies, tenant screening, lease negotiation, and occupancy management.
Coordinated rent collection, tenant communication, and issue resolution.
Worked with contractors and vendors to oversee maintenance and property improvements.
Managed properties through both remote coordination and in-person international travel.

Leasing Consultant

GSC

06.2018 - 10.2020

Conducted in-person and virtual property tours, educating prospects on pricing, amenities, and lease terms.
Managed the leasing lifecycle including lead follow-up, application processing, lease execution, and move-in coordination.
Maintained compliance with Fair Housing regulations and company policies.
Supported resident relations and retention initiatives.
Utilized CRM and property management systems to document leasing activity and manage prospects.

Third-Party Insurance Agent (USAA Program)

Teleperformance USA

10.2018 - 07.2020

Provided customer support to USAA members as a third-party insurance agent.
Assisted clients with policy inquiries, coverage explanations, billing questions, and account updates.
Maintained strict adherence to compliance, confidentiality, and regulatory standards.
Managed high-volume inbound calls while delivering accurate and professional service.
Utilized CRM systems to document interactions and resolve issues efficiently.

Team Member-Store Manager

Dunkin' Donuts

09.2015 - 10.2018

Began as a Team Member and promoted to Store Manager by age 17.
Oversaw daily operations, staff scheduling, training, and performance management.
Managed cash handling, inventory, and compliance with company standards.
Delivered consistent customer service while resolving escalated customer concerns.
Maintained operational efficiency in a fast-paced, high-volume environment.

Education

High School Diploma -

Carver College & Career Academy

Chester

06-2018

Skills

Residential Leasing & Sales
Prospect Engagement & Follow-Up
Property Tours & Lease Execution
Fair Housing Compliance
Resident Relations & Retention

Rent Collection & Documentation
CRM & Property Management Systems
Team Leadership & Training
Conflict Resolution
Cross-Cultural Communication

Timeline