NANAOHENE OFORI
Stamford
Summary
Results-driven Multi Unit Site Leader with extensive experience at GoPuff, specializing in Inventory Management and Team Development. Demonstrated ability to enhance service delivery through strategic operations management and fostering strong customer relations, leading to notable improvements in team performance and customer satisfaction. Expertise in business development and talent management ensures operational excellence across multiple units. Aiming to leverage these skills to drive further growth and efficiency within a dynamic organization.
Overview
20
20
years of professional experience
Work History
Multi Unit Site Leader
GoPuff
Stamford, Bridgeport, New Haven And Hartford
02.2022 - 02.2025
- Guided team of local Operation Associates to maintain direction for efficient management of daily operational activities.
- Coach and develop Operations Associates to continue to improve, while preparing them to take on new roles and responsibilities.
- Develop a deep bench of talent by focusing on performance management and succession planning.
- Utilized data insights from metrics analysis to enhance customer experience.
- Serve as the liaison between department rollout, local execution, and other department leadership partners.
- Ensure your sites are operating at appropriate staffing levels, and anticipate needs.
- Set specific goals for projects to measure progress and evaluate end results.
- Supervised projects to uphold schedule requirements and quality demands.
- Managed the day-to-day operations of the site, including staffing, scheduling, budgeting, safety protocols.
- Promoted a positive work environment through effective communication with employees.
- Monitored operations and reviewed records and metrics to understand company performance.
- Reviewed customer feedback surveys to identify areas needing improvement.
- Oversaw all aspects of inventory management including ordering supplies, tracking shipments.
- Prioritized and assigned tasks to successfully direct workforce in constantly changing environment.
Home Store Manager / Big Ticket
Macy's
Garden City
06.2019 - 03.2022
- Participated in weekly meetings with upper management to provide updates on store progress.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Formed and sustained strategic relationships with clients.
- Generated daily reports detailing sales figures, inventory levels, customer feedback.
- Created weekly work schedules to ensure proper staffing levels during peak hours.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Resolved customer complaints promptly in an effort to maintain good relationships with clients.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Monitored employee performance and identified performance gaps for corrective action.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Mitigated business risks by working closely with staff members and assessing performance.
Store Manager
Z Gallerie
Garden City
01.2017 - 05.2018
- Provide keen oversight to overall store operations, including maintaining an optimum customer experience.
- Directed core business areas including stock management, cost oversight, and workforce operations to optimize revenue margins.
- Establish positive store environment which involves motivation and recognition of both individuals and store teams to boost retention
- Analyze key performance indicators (KPIs) and company reports to generate strategic business solutions
- Expertly administer scheduling and payroll processing to address business needs
- Observe strict compliance with loss prevention policies and procedures
- Determine current trends to assist in attaining store shrink goals
- Keep abreast of area competitor's performance by identifying their strength and weaknesses
- Conduct talent sourcing and recruitment, including proper allocation of available resources to meet staffing needs
North Atlantic Demonstrator/Trainer
Nestlé Nespresso
01.2016 - 01.2017
- Facilitated in-store demonstrations and tastings; brand representation; and consumer education on features and benefits
- Render assistance to customer in product selection, while delivering excellent customer service
- Ensured the maintenance of best real estate throughout demo presentations
- Trained sales associates and managers on overall product features and benefits
- Guaranteed that displays are fully organized, stocked, and set in accordance with client's specifications
- Complied with store policies, such as vendor sign-in and dress code
- Accomplished all projects based on client specifications
- Proactively participated in various trade shows and other sales-related conferences
- Contributed to the deployment of continuous direct training program through execution of cross-trainer sessions to ensure operational efficiency through knowledge sharing
- Generated market intelligence on competitors, including new product placement, visual/fixture presentation, marketing strategies, and customers' needs
Co-manager
FragranceNet.com
Garden City
01.2016 - 01.2017
- Collaborated with district manager in forecasting sales and payroll to attain optimum store results
- Sustained adequate store staffing levels to provide first-rate client experience in alignment with budgetary goals
- Created and implemented effective strategies to achieve business growth by capitalizing on client loyalty program, events, products knowledge, and services
Store Manager
Flying Tiger Copenhagen
New York
01.2015 - 01.2016
- Held full responsibility in all aspects of store operations and compliance with concept and other guidelines
- Executed comprehensive sales planning and analysis
- Administered talent retention, development, and attraction
- Ensured budget adherence by making necessary adjustment to staffing schedules
- Dealt with inventory administration and appropriate goods reception
- Utilized KPI report to create and implement action plan
- Took charge of managing daily, weekly, and monthly routines and reports
- Established and led a team to work collaboratively for the achievement of common goals
- Developed challenging and complex targets, as well as action plan if targets were not achieved
Store Manager
Sur La Table
Ridge Hill/Yonkers
01.2013 - 01.2015
- Carried out recruiting, hiring, and maintaining a sales team, responsible for encouraging customers services to function well in their kitchens
- Facilitated training and coaching regarding products and selling behaviors on and off the sales floor
- Defined business opportunities to maximize topline sales, while leading employees to drive sales initiatives
- Oversaw product merchandising and ensured selling floor are well-stocked in alignment with visual standards
- Reviewed and measured business/core trends involving coffee, electrics, cookware, cutlery, and culinary and executed strategic plans to drive sales and profitability
- Handled the inventory and controlled shrink, culinary expenses, and payroll
- Optimized store schedules to attain retail and culinary objectives
Assistant Store Manager
Sur La Table
Ridge Hill/Garden City
01.2011 - 01.2013
- Arranged staff schedules based on business needs, including receiving, floor set moves, and special projects
- Processed and managed store physical inventory and cycle counts
- Maintained loss prevention critical controls on a daily basis
- Generated remarkable store results covering sales, payroll, shrink, and overall expenses
Stock Manager
Sur La Table
New York
01.2008 - 01.2011
- Received direct instruction from assistant or general manager to execute projects and assignments
- Supported the management in planning for receipt of shipments to identify cost-effective process and any additional staffing needs
- Kept track of inventory levels and maintained accurate records through on-time processing of damages and reconciliation of marked out of stock (MOS) and inventory
Logistics Manager/Men's Floor Supervisor
Uniqlo
New York
01.2008 - 01.2010
- Applied excellent customer services by applying effective selling techniques and product knowledge within fast-paced specialty retail environment
- Fulfilled a wide range of responsibilities including register transactions, sales, returns, and exchanges
Stock Coordinator
Williams-Sonoma
New York
01.2005 - 01.2008
- Spearheaded merchandise handling, courier, and backroom standards and procedures regarding organization, shipment processing/logistics, and replenishments
- Guaranteed proper storage of merchandise and easily located for replenishment of the sales floor
- Reduced company loss by ensuring full compliance with all appropriate stockroom procedures
Shipper/Receiver
Nike Town New York
New York
Fulfillment Manager/Logistics Manager
The Container Store
New York
Footwear/Apparel Specialist
Nike
New York
Automotive Technician
BMW of North America, LLC
Mahwah
Education
Automotive Technology -
Lincoln Technical Institute
Mahwah, NJSkills
- Inventory Management
- Visual communication
- Inventory Control
- Store planning and implementation
- Emergency response
- Security awareness
- Quality assurance
- Operations management
- Facility inspection
- Compliance monitoring
- Team Development Support
- Customer Relations
- Talent Management
- Business Development
- Site safety
- Raw material processing
- Maintenance and repair
- Safety management
Qualifications Summary
Highly organized, results-driven, and customer-focused professional with extensive experience in store operations, sales management, and customer service in the retail industry. Recognized for strong business acumen in optimizing business process, providing visual merchandising, and developing store strategies. Equipped with adeptness in improving operational efficiency, increasing store sales revenue, and providing guidance to top-performing teams through exceptional leadership and team player approach. Armed with excellent interpersonal and communication skills in building rapport with all levels of individuals. Proficient with Microsoft Office Suite (Word and Excel).
Timeline
Multi Unit Site Leader
GoPuff
02.2022 - 02.2025
Home Store Manager / Big Ticket
Macy's
06.2019 - 03.2022
Store Manager
Z Gallerie
01.2017 - 05.2018
North Atlantic Demonstrator/Trainer
Nestlé Nespresso
01.2016 - 01.2017
Co-manager
FragranceNet.com
01.2016 - 01.2017
Store Manager
Flying Tiger Copenhagen
01.2015 - 01.2016
Store Manager
Sur La Table
01.2013 - 01.2015
Assistant Store Manager
Sur La Table
01.2011 - 01.2013
Stock Manager
Sur La Table
01.2008 - 01.2011
Logistics Manager/Men's Floor Supervisor
Uniqlo
01.2008 - 01.2010
Stock Coordinator
Williams-Sonoma
01.2005 - 01.2008
Shipper/Receiver
Nike Town New York
Fulfillment Manager/Logistics Manager
The Container Store
Footwear/Apparel Specialist
Nike
Automotive Technician
BMW of North America, LLC
Automotive Technology -
Lincoln Technical Institute
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