Summary
Overview
Work History
Education
Skills
Extracurricular Activities
Timeline
Generic

Nanca Rodriguez

Summary

Energetic manager dedicated to enhancing customer satisfaction, meeting goals set by department while following standard operating procedures. Promote employee motivation and keep department operation aligned with goals by leveraging proactive management style. Encouraging with employees and diplomatic in mediating conflicts to enhance satisfaction and team collaboration. Excellent relationship-builder with good communication, time management and multitasking skills focused on boosting business short- and long-term success.

Overview

18
18
years of professional experience

Work History

Curbside Department Manager

H-E-B
04.2023 - Current
  • Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
  • Oversaw shopping and retrieval processes. Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Improved customer satisfaction scores through attentive service, prompt issue resolution, and continuous process improvements.
  • Motivated Partners to consistently deliver effective selling behaviors through coaching and recognition.
  • Communicated with managers of other departments to maintain transparency.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Created and enforced department policies, procedures and standards to establish productivity and quality.
  • Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
  • Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support subs/shorts minimization and safety awareness.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Full time position. 40 hours per week

Managing Partner

Rudy's "Country Store" And Bar-B-Q
10.2010 - 06.2022
  • Established and implemented business procedures and process improvements.
  • Mentored management team resulting in a more cohesive team and increased overall performance.
  • Spearheaded successful client engagements within the community resulting in repeat business and positive referrals from satisfied clients.
  • Conducted regular performance reviews for staff members to ensure alignment with company goals and foster professional development.
  • Managed restaurant scheduling, foodservice and customer service.
  • Managed financial, operational and human resources to optimize business performance.
  • Maintained P&L and shouldered corporate fiscal responsibility.
  • Initiated strategy to drive company growth and increase market share and profitability.
  • Full time position. 50 hours per week

Critical Needs Aide

SFDRCISD
08.2006 - 10.2010
  • Shadowed a hearing impaired student while at school
  • Interpreted in sign language and English to communicate with and for the student.
  • Observed and monitored students activities.
  • Offered caring companionship and emotional support to child and family.
  • Facilitated recreational activities tailored to students interests, promoting social engagement and mental stimulation.
  • Educated the other students on the hearing impaired community.
  • Upheld strict confidentiality standards regarding sensitive personal information about the student while conducting duties.
  • Improved communication between family members and teaching staff by acting as a liaison when necessary.
  • Full time position. 40 hours per week

Education

Early Childhood Education

Sul Ross State University
Alpine, TX

Skills

  • Customer Service
  • Staff Management
  • Team Supervision
  • Problem-Solving
  • Training and mentoring
  • Customer Engagement
  • Safety and Security
  • Goals and performance
  • Relationship building and management
  • Employee Scheduling
  • Conflict de-escalation
  • Rules and regulations

Extracurricular Activities

  • Del Rio Chamber of Commerce President April 2022- Current
  • Leadership Del Rio Committee 2017 - Current
  • Special projects committee 2015 - Current
  • Education Foundation 2020-Current
  • Executive board for DRCC 2017 - Current
  • ACTS Core Facilitator 2023 - Current
  • CTE Advisory Board 2023 - Current

Timeline

Curbside Department Manager

H-E-B
04.2023 - Current

Managing Partner

Rudy's "Country Store" And Bar-B-Q
10.2010 - 06.2022

Critical Needs Aide

SFDRCISD
08.2006 - 10.2010

Early Childhood Education

Sul Ross State University

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Nanca Rodriguez