Nancee Little
Waco,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
38
38
years of professional experience
Work History
Operations Manager, Customer Experience
Network Control
09.2002 - 10.2010
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Client Business Manager
AT&T
09.1972 - 12.1999
- Increased client satisfaction by developing tailored business solutions and managing expectations effectively.
- Streamlined internal processes for better team efficiency and timely project completion.
- Managed multiple projects simultaneously, ensuring smooth communication between stakeholders.
- Developed comprehensive client proposals that resulted in successful contract negotiations and long-term partnerships.
Education
Bachelor of Arts - Religious Studies And Psychology
San Jose State University
San Jose, CA05.2002
Skills
- Process improvement
- Quality assurance
- Project management
- Attention to detail
- Performance measurement
- Budget management
- Time management
- Customer relationship management
- Organizational skills
- Data analysis
- Account Management
- Proficient in Microsoft Office software
- Payroll Administration and Timekeeping
Timeline
Operations Manager, Customer Experience
Network Control
09.2002 - 10.2010
Client Business Manager
AT&T
09.1972 - 12.1999
Bachelor of Arts - Religious Studies And Psychology
San Jose State University
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