Nancee Little
Waco,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
38
38
years of professional experience
Work History
Operations Manager, Customer Experience
Network Control
Cedar Falls, IA
09.2002 - 10.2010
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Client Business Manager
AT&T
San Jose, CA
09.1972 - 12.1999
- Increased client satisfaction by developing tailored business solutions and managing expectations effectively.
- Streamlined internal processes for better team efficiency and timely project completion.
- Managed multiple projects simultaneously, ensuring smooth communication between stakeholders.
- Developed comprehensive client proposals that resulted in successful contract negotiations and long-term partnerships.
Education
Bachelor of Arts - Religious Studies And Psychology
San Jose State University
San Jose, CA05.2002
Skills
- Process improvement
- Quality assurance
- Project management
- Attention to detail
- Performance measurement
- Budget management
- Time management
- Customer relationship management
- Organizational skills
- Data analysis
- Account Management
- Proficient in Microsoft Office software
- Payroll Administration and Timekeeping
Timeline
Operations Manager, Customer Experience
Network Control
09.2002 - 10.2010
Client Business Manager
AT&T
09.1972 - 12.1999
Bachelor of Arts - Religious Studies And Psychology
San Jose State University