Nancee Wilcox

• I transport patients to and from rehabilitation and daily activities.
• I clean house, run errands, manage laundry and complete weekly grocery shopping.
• I engage patients in meaningful conversation, socialization and activity.
• I assist patients with personal care; including showers, personal hygiene, medication reminders, meal preparation and housekeeping.
  

• I quickly and accurately counted drawers at start and end of each shift.
  
• I helped customers complete purchases, locate items and join reward programs.
  
• I performed store opening, closing and shift-change actions and kept accurate shift-change logs. Interpreted and enforced operating instructions, procedures and safety rules.
  
• I trained team members on cash register operation and cash handling.
• I answered phones to help customers with queries and resolve basic concerns.

• I cleaned offices, banks and did general cleaning for area businesses.
• I dusted, vacuumed, cleaned restrooms, emptied waste baskets in order to maintain an organized, professional appearance at all times.
• I aso assisted in daily inventory of housekeeping carts; improving inventory management and in improving the business cost reduction.

• I created over 160-200 specialty drinks in an average shift with consistently positive customer satisfaction scores.
• I maintained inventory weekly and sold promotional items which included deli sandwiches and baked goods.
• I operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• I worked closely with shift manager to solve problems and handle customer concerns.
• I promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• I replenished sales floor merchandise and organized shelves, racks and bins.

This was a temporary contractual position for a specific project that the Sugar Law Center had accepted. These attorneys were proficient in blue collar worker issues and were activists in resolving difficult work issues in a nonthreatening and timely manner. They worked closely with employers who dealt with union reps on a daily basis.

• My responsibilities included data entry, responding to telephone inquires as well as research on labor issues mediated by this organization.
• I collaborated with attorneys in order to identify relevant questions and determine the best methods on how to proceed with negotiations.
• I led special projects through effective emergency resolution by diminishing obstacles and saving time.
• I wrote research papers, reports, reviews and summaries regarding legal issues with union representatives.

• I drafted clear and professional legal documents.
• I drafted agendas, recorded minutes and created documents for meetings.
• I communicated proactively with lawyers, explained issues and teamed up on appropriate solutions.
• I created and updated physical and digital legal files in order to maintain current, accurate and compliant documentation.
• I developed and updated legal spreadsheets detailing cases and client intake data in order to discover key operational decision-making options with real-time information.
• I transferred and directed phone calls, guests and mail to correct staff members.
• I submitted court documents directly with the courts to be processed and ready for court trials and proceedings.