Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Nanci Banuelos

Indio,CA

Summary

Knowledgeable Health Science Student talented at learning quickly and adding value to any team. Strong history of successful projects using leadership, communication and teamwork to complete tasks. Solid academic achievement paired with demonstrated commitment and integrity.

Overview

10
10
years of professional experience

Work History

Elderly Caregiver

Oakmont Senior Living
Camarillo, CA
09.2022 - 06.2023
  • Helped clients with personal needs from bathing to personal grooming
  • Made beds, sanitized surfaces and helped support activities of daily living
  • Improved patient outlook and daily living through compassionate care
  • Tracked and reported clients' progress based on observations and conversations
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care
  • Engaged with patients and families to provide emotional support and daily living instruction
  • Aided with mobility and independence for disabled individuals and continually monitored safety
  • Redirected clients with memory issues, providing safety guidance protection
  • Provided behavioral and emotional support and closely supervised patients suffering from dementia and Alzheimer's.

Phone Operator

National Volunteer Caregiving Network
Ventura , CA
03.2024 - 05.2024
  • Answered incoming calls and directed them to the appropriate department or individual.
  • Maintained a professional demeanor while handling customer calls.
  • Greeted callers and identified their needs quickly and accurately.
  • Provided accurate information regarding company services, procedures, and policies.
  • Demonstrated excellent problem-solving skills when resolving complex customer requests or inquiries.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.

Caregiver Intern

Caregivers Volunteers Assisting the Elderly
Ventura, CA
02.2023 - 05.2023
  • Maintained lists of resources helpful to clients
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges
  • Worked well in a team environment as well as independently
  • Shadowed staff and learned advanced work
  • Created content for social media platforms to engage and connect with target audiences.

Medical Assistant Externship

Desert Pain Clinic Institute
Indio, CA
04.2017 - 05.2017
  • Checking Pt Into Office
  • Obtain Vitals
  • Translation Between Patients and Physicians
  • Print Office Schedules for Physicians
  • Prepare Patient Notes prior to Pt Apt
  • Data Entry/Filling
  • Appointment/Reminder Patient Calls
  • Communicate Clearly & Effectively with Patients and Physicians
  • HIPPA Compliant
  • Schedule Monthly Medical Check Ups
  • Prep Room for all Patient Procedures.

Cashier

Del Taco
Indio, CA
07.2015 - 12.2017
  • Maintained high standards of customer service during high-volume, fast paced operations
  • Communicated clearly and positively with coworkers and management
  • Operated cash register, received payment from customers, memorized customer preferences and provided excellent cash/credit service.

Translator Volunteer

Flying Doctors Health Fair
09.2014 - 09.2014
  • Assisted with patient requests and answered questions to improve satisfaction.
  • Translated medical documents from English to Spanish for patients and healthcare professionals.
  • Assisted with the interpretation of verbal communication between doctors and patients.
  • Worked closely with physicians to accurately convey information in both languages.

Job Shadow Geriatrics

JFK Memorial Hospital
Indio, CA
03.2015 - 05.2015
  • Maintain Supplementary Dietary Daily Meal Routine
  • Prep Room for patients
  • Translate between Physicians and Patients
  • Ensure all rooms are sterilized per HIPPA Guidelines
  • Encourage Physical Therapy
  • Maintain Daily Hygiene
  • Bed Bathe Patients and Change all linens at the same time.

Education

Bachelor of Science in Health Science -

California State University - Channel Islands
Camarillo, CA
05.2023

Associate in Arts in General Studies: Natural Sciences -

Oxnard College
01.2021

Medical Assistant-Certificate -

Mayfield College
Cathedral City, CA
05-2017

High School Diploma -

Coachella Valley High School
01.2016

Skills

  • Injections
  • Tray setups
  • Vitals
  • Urinalysis
  • Glucose Testing
  • Finger Stick
  • Microsoft Word
  • Medical Terminology
  • Microsoft Office
  • Call Answering and Routing
  • Customer Service-Oriented
  • Multitasking and Prioritization
  • Customer Satisfaction
  • Resolving Issues
  • Interpersonal Skills
  • Fluent In Spanish

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Phone Operator

National Volunteer Caregiving Network
03.2024 - 05.2024

Caregiver Intern

Caregivers Volunteers Assisting the Elderly
02.2023 - 05.2023

Elderly Caregiver

Oakmont Senior Living
09.2022 - 06.2023

Medical Assistant Externship

Desert Pain Clinic Institute
04.2017 - 05.2017

Cashier

Del Taco
07.2015 - 12.2017

Job Shadow Geriatrics

JFK Memorial Hospital
03.2015 - 05.2015

Translator Volunteer

Flying Doctors Health Fair
09.2014 - 09.2014

Bachelor of Science in Health Science -

California State University - Channel Islands

Associate in Arts in General Studies: Natural Sciences -

Oxnard College

Medical Assistant-Certificate -

Mayfield College

High School Diploma -

Coachella Valley High School

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Nanci Banuelos