Summary
Overview
Work History
Education
Skills
Timeline
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Nanci Barber

Rochester,NY

Summary

Dynamic professional with a proven track record at Rochester Psychiatric Center, excelling in client service and professional communication. Adept at managing workflows and enhancing operational efficiency, I leverage strong computer skills and adaptability to deliver results. Recognized for fostering teamwork and continuous improvement in fast-paced environments.

Overview

15
15
years of professional experience

Work History

Key Board Operator OA1

Rochester Psychiatric Center
08.2024 - Current
  • Excellent communication skills, both verbal and written.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Organized and detail-oriented with a strong work ethic.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Learned and adapted quickly to new technology and software applications.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Intake Coordinator/

Flacra
12.2020 - 07.2024
  • Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
  • Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
  • Reduced errors in patient data entry with thorough verification processes and attention to detail.
  • Completed intake assessment forms and filed clients' charts.
  • Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
  • Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Contributed to a positive work environment through effective teamwork and open communication among colleagues.
  • Enhanced patient satisfaction with timely and accurate information during the intake process.
  • Conducted initial assessments of patient needs and eligibility for various programs or services offered by the organization.
  • Resolved issues related to insurance authorizations or medical necessity quickly, minimizing delays in service provision.
  • Assisted in developing an improved tracking system for incoming referrals, resulting in faster response times.
  • Trained new staff members on intake procedures, contributing to a well-prepared team.
  • Cultivated supportive atmosphere for patients and their families during intake process, fostering sense of community.
  • Collaborated with multidisciplinary teams to develop personalized care plans for clients.
  • Enhanced communication between interdisciplinary teams, ensuring patient needs were met comprehensively and efficiently.
  • Reduced paperwork errors by meticulously reviewing and updating patient records, ensuring accuracy in treatment plans.

Mailroom Coordinator

Comstock Michigan Fruit
07.2015 - 01.2021
  • Reduced processing time for incoming and outgoing mail by optimizing workflows and staff responsibilities.
  • Oversaw maintenance of mailroom equipment such as postage meters, scales, and automated sorters to minimize downtime due to malfunctions.
  • Identified mailroom equipment malfunctions and contacted technicians for assistance.
  • Managed entire mail drop-off and pickup process for $[Amount] annual revenue-producing company.
  • Streamlined mailroom operations by implementing efficient sorting and distribution processes.
  • Implemented inventory control measures to maintain adequate supply levels for packaging materials and postage.
  • Handled customer inquiries regarding package status or delivery issues, providing prompt resolutions to maintain satisfaction levels.
  • Ensured timely delivery of sensitive documents by prioritizing urgent requests and delegating tasks accordingly.
  • Established strong working relationships with courier services providers to ensure reliable and efficient delivery of packages.
  • Actively sought opportunities for continuous improvement within the mailroom, soliciting feedback from staff members and implementing changes as needed.

Paralegal

Cellino & Barnes
01.2010 - 06.2015
  • Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
  • Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
  • Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
  • Assisted counsel in preparing answers, providing documentation, and information for discovery request.
  • Edited and proofread legal documents to verify accuracy.
  • Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
  • Conducted detailed client intakes and entered information into company database.
  • Assisted attorneys with trial preparation through thorough research and analysis of relevant laws and regulations.
  • Summarized depositions, legal documents and other material to provide attorney with relevant material for cases.
  • Promoted a positive work environment by providing training and guidance to junior paralegals or interns as needed.

Education

Associate of Applied Science -

Post University
Waterbury, CT
06-2012

Skills

  • Computer skills
  • Front desk operations
  • Excellent phone demeanor
  • Flexible schedule
  • Professional communication
  • Client service
  • Front desk management
  • Multitasking Abilities
  • Adaptability
  • Continuous improvement
  • Computer literacy
  • Follow-up skills
  • Information assistance
  • Switchboard operation
  • Message distribution
  • Problem-solving abilities
  • Organizational skills
  • Analytical thinking

Timeline

Key Board Operator OA1

Rochester Psychiatric Center
08.2024 - Current

Intake Coordinator/

Flacra
12.2020 - 07.2024

Mailroom Coordinator

Comstock Michigan Fruit
07.2015 - 01.2021

Paralegal

Cellino & Barnes
01.2010 - 06.2015

Associate of Applied Science -

Post University

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Nanci Barber