Nanci Catalan-Barrera
Ingleside,IL
Summary
Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable team-oriented and efficiently completes assignments.
Overview
4
4
years of professional experience
Work History
Customer Service Cashier
Menards Inc. - Home Improvement
05.2022 - Current
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Human Resources Intern
Consumers Credit Union
05.2023 - 08.2023
- Worked with the Talent Acquisition team to recruit candidates and assist with the onboarding process.
- Created, organized and maintained employee personnel files to keep sensitive data secure.
- Assisted in developing strategies for improving employee engagement initiatives across departments.
Customer Service Associate
Kohl's
08.2020 - 05.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Informed customers about special promotions and provided detailed information for various products.
Education
Bachelor of Arts - Business Administration And Management
DePaul University
Chicago, IL06.2025
Associate of Arts - Business Administration And Management
College of Lake County
Grayslake, IL12.2022
Skills
- Verbal and Written Communication
- Customer Service Excellence
- Adaptable and Flexible
- Money Handling
Timeline
Human Resources Intern
Consumers Credit Union
05.2023 - 08.2023
Customer Service Cashier
Menards Inc. - Home Improvement
05.2022 - Current
Customer Service Associate
Kohl's
08.2020 - 05.2022
Bachelor of Arts - Business Administration And Management
DePaul University
Associate of Arts - Business Administration And Management
College of Lake County
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