Summary
Overview
Work History
Education
Skills
Languages
Timeline
AssistantManager

NANCI HERNANDEZ

Houston,TX

Summary

Dedicated Assistant Manager with background overseeing wide range of daily operations for properties. In-depth knowledge of tenant, landlord and association laws. Resourceful problem solver with strong computer skills. Effective Assistant Property Manager offering excellent skills in customer service, telephone etiquette and issue response. Works cooperatively with property ownership, vendors and residents. Thorough understanding of housing laws and resident management. Well-qualified Assistant Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Dedicated Assistant Property Manager enthusiastic about meeting all kinds of people and familiar with creating successful resident retention programs. Knowledgeable . Successful career history comprising more than 4 years. Property Manager adept at remaining accessible to residents and board members. Offering excellent organizational and time management skills. Responsible Property Manager committed to ensuring safe and comfortable environment for residents as well as advocating for needs of building board. Reliable employee seeking Assistant Manager position. Offering excellent communication and good judgment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience

Work History

Assistant Manager

LOS ARCOS APARTMENTS
09.2020 - 09.2022
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Monitored security and handled incidents calmly.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Increased sales revenues by promoting complementary products and educating customers about store promotions.
  • Achieved recognition for contribution to store success by optimizing sales.
  • Increased sales by driving operational efficiencies and building excellent customer rapport.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Reduced financial discrepancies by monitoring credit card sales and deposits.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.

Leasing Consultant

LOS ARCOS APARTMENTS
02.2019 - 08.2020
  • Responded to requests and scheduled appointments for property showings.
  • Greeted clients, showed apartments, and prepared leases.
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Verified tenant incomes and other information before accepting lease applications.
  • Distributed and followed up on tenant renewal notices.
  • Held high approval rating and maintained customer loyalty with top-notch service.
  • Resolved conflicts between tenants regarding noise, encroachments and parking.
  • Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations.
  • Collected rent and tracked resident payments and information in computer system.
  • Collected monthly rent payments and other fees, always properly recording and processing money.
  • Escalated major issues to property manager for immediate remediation.
  • Contracted maintenance workers based on tenant needs and acted quickly to maintain tenant satisfaction during emergency situations.
  • Marketed diverse properties to prospective clients and consistently exceeded target closing rates.
  • Maintained long-term relationships with property owners and other professionals to deliver best-in-class leasing consultation.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Liaised between property owners and tenants about expectations, paperwork, payments and other logistics.

Education

GED -

Garey High School
Pomona, CA

Skills

  • Business Development Understanding
  • Closing and Contract Negotiations
  • Staff Supervision
  • Avid Pro Tools
  • Customer Relationship Management
  • Google Drive
  • Staff Management
  • Financial Management
  • Project Management
  • Time Management
  • Customer Relations
  • Staff Training
  • Customer Service and Satisfaction
  • Microsoft Office Expertise
  • Adobe Creative Suite
  • Recruiting and Interviewing
  • Directing Team Members
  • Money Handling
  • Sales Reporting
  • Hiring and Training
  • Team Motivation
  • Property Tours
  • Sales and Marketing
  • Rent Collection
  • Marketing Tactics
  • Resident Satisfaction
  • Call Forwarding
  • Business Development
  • Contract Negotiation
  • Telephone Etiquette
  • Renewals Management
  • Leasing and Sales
  • Tenant Issue Resolution
  • Security Deposit Refunds
  • Property Management
  • Policy and Procedure Enforcement
  • Issue Escalation
  • Business Processes and Procedures
  • Application Process Proficiency
  • Daily Property Operations
  • Vacant Unit Monitoring
  • Rental Pricing Strategies
  • Accounting Operations
  • Eviction Coordination
  • New Hire Screening
  • Lease Agreement Review
  • Marketing and Advertising
  • Cash Management
  • Property Inspection
  • Tenant Relations
  • Tenant Improvements
  • Microsoft Office
  • Property Showing
  • Resident Retention
  • Digital Marketing
  • Activity Planning
  • Vendor Contracts
  • QuickBooks and Sage 50
  • Social Media Engagement
  • Customer Loyalty
  • Monthly Fee and Payment Collection
  • Notice Posting
  • Manage Rentals
  • Security Management and Enhancement
  • Interior Renovations
  • Maintenance and Supply Requests

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Assistant Manager

LOS ARCOS APARTMENTS
09.2020 - 09.2022

Leasing Consultant

LOS ARCOS APARTMENTS
02.2019 - 08.2020

GED -

Garey High School
NANCI HERNANDEZ