Nanci McDade

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors. Managed average 40 calls per day.
• Executed record filing system to improve document organization and management.
• Scheduled office meetings and client appointments for staff teams.
• Sorted and distributed office mail and recorded incoming shipments for corporate records.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
• Handled client correspondence and tracked records to foster office efficiency.
• Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
• Arranged rapid office equipment repair and maintenance with vendors.
• Monitored premises, screened visitors, updated logs and issued passes to maintain security.

• Executed record filing system to improve document organization and management.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
• Managed relational database to store information for reference, reporting and analysis.
• Offered technical support and troubleshot issues to enhance office productivity.
• Scheduled office meetings and client appointments for staff teams.
• Managed average 30 calls per day.

• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Monitored company inventory to keep stock levels and databases updated.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Developed and maintained courteous and effective working relationships.
• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Exceeded goals through effective task prioritization and great work ethic.
• Increased customer satisfaction by resolving issues.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
• Carried out day-to-day duties accurately and efficiently.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
• Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
• Managed office operations while scheduling appointments for department managers.
• Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
• Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Maintained computer and physical filing systems.

Increased collections by 12%