Nancy Osuorji
Lewisville
Summary
Dynamic warehouse operations expert recognized for leadership in team performance, streamlined shipping processes, and commitment to customer satisfaction, leveraging call center experience to enhance service delivery.
Overview
11
11
years of professional experience
Work History
Receiver
Hardware Resources
Flower Mound
2020.10 - Current
- Operated sit down, stand up, and cherry picker to transport a load from one location to another.
- Lead, mentor, and motivated team members to reach and achieve goals.
- Received and checked orders for pulling merchandise unloaded from trucks and then checked in.
- Recorded shipment data, weight, charges, and damages.
- Arranged pickup with drivers.
- Documented all the processes of picking, packing, and receiving, including cycle times and tracked shipping.
- Prepared and attached all shipping related documents to shipment, such as packing slips, bills of loading, and commercial invoice.
- Prepared all outgoing materials for shipping, making sure all paperwork was completed for each shipment as per requirements.
QA Tech
Bakebush Bros
Irving
2019.10 - 2020.10
- Cut and trimmed meat to prepare for packing.
- Cleaned, trimmed slices, and section meat for processing.
- Weighed meat and tagged containers.
Call Center
Amazon
Fort Worth
2015.02 - 2019.09
- Handled inbound customer inquiries via phone and email addressing concerns related to orders, shipping, returns and product information.
- Consistently meet and exceed performance metrics, including average handle time and customer satisfaction.
- Collaborate with team members to share the best practices and improve overall call center efficiency.
Education
Associate of Applied Science -
Houston Community College
Stanford, Tx 2007.08 - 12/2013
Skills
- MS Word
- Team work
- Problem Solving
- Critical Thinking
- Excel
- PowerPoint
- Word processing
- Typing
- Data entry
- Filing
- Copying
- Faxing
- Scanning
- Cherry picker
- People skills
Timeline
Receiver
Hardware Resources
2020.10 - Current
QA Tech
Bakebush Bros
2019.10 - 2020.10
Call Center
Amazon
2015.02 - 2019.09
Associate of Applied Science -
Houston Community College
2007.08 - 12/2013