Nanci Peterson
RN- Skilled home healthcare
Shelby,MI
Summary
Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in HCHB software, team building.
Overview
18
18
years of professional experience
Work History
RN FIELD NURSE - TRAVEL
PORTAGE HOME HEALTHCARE
04.2025 - 07.2025
- Administered medications accurately and safely, reducing medication errors and adverse reactions.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Developed strong relationships with patients'' families, providing emotional support while addressing concerns or questions about care plans.
- Managed care from admission to discharge.
- Served as a liaison between physicians and patients'' families to facilitate clear communication regarding treatment options and progress updates.
RN HOME HEALTHCARE- SUPERVISOR- TRAVEL
Logan Healthcare
01.2025 - 04.2025
- Improved patient outcomes by providing high-quality nursing care and implementing evidence-based practices.
- Educated patients on disease management and self-care techniques, promoting lifestyle changes for improved health.
- Mentored new nursing staff, contributing to a supportive work environment and improved retention rates.
- Assessed patient conditions promptly upon admission to determine appropriate interventions and prioritize care needs.
- Assisted administrator to contact CMS and close agency
Director of Operations
Enhabit Home Health & Hospice
07.2024 - Current
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Mentored and coached team members to foster productive and engaging work environment.
- Defined, implemented, and revised operational policies and guidelines.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
- Established and monitored quality assurance standards to achieve operational excellence.
Branch Director
Enhabit Home Health & Hospice
09.2021 - 01.2025
- Established efficient communication channels between departments to facilitate smooth functioning of daily operations.
- Assessed competitive landscape regularly to identify industry trends and develop appropriate strategies for staying ahead in the market.
- Achieved consistent growth in revenue generation by developing new business relationships and nurturing existing partnerships.
- Coordinated with corporate leadership to align branch goals with company objectives, ensuring a unified business strategy across all locations.
- Developed internal talent by identifying high-potential employees for leadership roles within the organization''s succession plan.
- Led a team of professionals to deliver exceptional customer service, resulting in increased client satisfaction scores.
- Monitored processes and procedures, verifying department compliance with CMS regulations.
- Maintained friendly and professional customer interactions.
Home health Director
Brookdale
09.2020 - 09.2021
- Responsible for the general management and fiscal operations of the licensed Agency. The Administrator is responsible for implementing and administering the Agency's philosophy, goals, and policies as well as directing and delegating the management of professional and ancillary services while assuring compliance with the federal, state and local laws. Accountable for agency performance through the supervision of the overall operations of the Agency.
- Planning, organizing, directing and evaluating operations to ensure the provision of adequate and appropriate care and services.
- Directs, coordinates, and participates in business development activities to achieve agency goals.
- Complies with applicable law and regulations of operations and ensures staff adherence to policies and procedures.
- Responsible for fiscal planning, budgeting, and accounting system management.
- Establishing and maintaining effective channels of communication. Maintains ongoing liaison between the staff and community agencies, communities, preferred provider network, retirement communities, etc.
- Ensuring program personnel have current clinical information and current best practices in order to deliver quality healthcare services.
- Directing and monitoring performance improvement activities and participates in Continuous Quality Improvement Program.
- Ensuring staff development via activities including orientation, in-service education, continuing education, competency evaluation and personnel performance evaluations..
- Assuring appropriate staff supervision during all operating hours, including ensuring adequate on-call services.
- Maintaining ongoing liaison with the Governing Body and implementing Governing Body directives.
- Informing the Governing Body and staff of current organizational, community and industry trends.
- Collaborates with clinical, sales, and other Brookdale teams towards appropriate patient care service delivery and success of the agency
- 10 years 2 months
Director Clinical Services
Brookdale
01.2015 - 09.2020
- Overall direction of home health clinical services throughout different states per assigned location Establishes, implements and evaluates goals and objectives for home health services
- Evaluates performance of and supervises clinical associates
- Oversees the maintenance of patient clinical records, statistics, reports and records
- Ensures that patient care is coordinated and managed appropriately by RN Case Managers
- Lead team to a deficiency free state survey, National Home Care Elite 2015 and a 4.5 star Medicare.gov rating.
- 5 years 9 months
Quality RN
Brookdale Home Health
10.2014 - 12.2015
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Provided emotional support to patients during challenging times, fostering a sense of trust and rapport that contributed to better overall wellbeing.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Monitored patient reactions to drugs and carefully documented findings.
- Participated in professional development opportunities regularly to stay current on best practices in the field of nursing.
- Devised individualized care plans tailored to each patient''s unique situation, optimizing clinical outcomes.
- Implemented infection control measures within the unit, maintaining a safe environment for both patients and staff members.
- Coordinated discharge planning efforts with social workers, case managers, and other multidisciplinary team members for smooth transitions posthospitalization.
RN Case Manager
Heritage Home Healthcare & Hospice
08.2011 - 09.2014
- Responsible for a specific group of patients classified as a team. The exact number of patients on a team depends upon the acuity level and other contributing factors. The individuals caring for this team will be known as a care team and the RN Case Manager will be the primary individual accountable for coordinating and managing the patient centered care for the team. Responsible for the planning, coordinating and delivery of quality interdisciplinary health care services. Provide nursing care which requires substantial specialized advanced knowledge, judgment and skill based upon the principles of sound nursing judgment. All services will be provided in accordance with the Nurse Practice Act, federal, state and local laws and within the guidelines of his/her professional organization. RN Case Manager will be responsible for direct supervision, joint performance evaluation, and joint disciplinary evaluations as well as orientation and teaching assigned team members under direct management supervision.
- 3 years 2 months
Case Manager
Heritage Home Healthcare & Hospice
05.2010 - 07.2010
- Responsible for case management of home Healthcare patients: Ensures that care delivery is within quality and utilization guidelines and directed toward the achievement of desired clinical outcomes for Plan of Care. Responsible for development, coordination, and scheduled delivery of care through a multidisciplinary team and through frequent communication and with the patient in the home setting. Attends bi-weekly case conference to ensure care coordination and continued success in achieving patient goals. Assures completeness, timeliness and appropriateness of the patient care plan, its implementation and ongoing evaluation adjusted individually for each patient. Assures communication with associate nurses, physician, support services and community resources to ensure that care goals are achieved in the most efficient and cost effective manner possible. Follows policy and procedures as well as Home care guidelines. Ensures documentation is timely, accurate, complete and reimbursable. Advocate for quality customer service, constant Patient advocate and team builder. Expertly proficient on the McKesson computer program
- 3 months
RN Clinical Manager
Heritage Home Healthcare & Hospice
07.2010 - 08.2011
- Directly responsible for managing clinical activities of field staff and supervision of the Clinical Coordinator. With Clinical Coordinator, coordinates daily visits to provide for an equal, efficient and effective distribution of workload. Assists in the planning and conducting of multidisciplinary team conferences. Participates in clinical documentation review. Shares in responsibility for mandated agency committee meetings. Shares responsibility for fiscal management as relates to daily clinical activities.
- 1 year 2 months
HOME HEALTH CASE MANAGER
Presbyterian Healthcare Services
08.2009 - 05.2010
- Case Manager. Responsible for case management of 15-20 Home Healthcare patients: Maintains a productivity of 28 visits a week. Ensures that care delivery is within quality and utilization guidelines and directed toward the achievement of desired clinical outcomes for Plan of Care. Responsible for development, coordination, and scheduled delivery of quality care with cooperation of the patient and a multidisciplinary team in the home setting through implementation and use of the McKesson Guidelines and McKesson system. Assured completeness, timeliness and appropriateness of the patient care plan, its implementation and ongoing evaluation. Assures communication with associate nurses, physician, support services and community resources to ensure that care goals are achieved in the most efficient and cost effective manner possible. Ensures documentation is timely, accurate, complete and reimbursable. Constant patient advocate. Expertly proficient on the McKesson computer program.
- 10 months
HOME HEALTH CASE MANAGER
Help Unlimited HomeCare
08.2007 - 07.2009
- Case Manager. Responsible for case management of 15-20 Home Healthcare patients: Maintained a productivity of 25 or more visits a week. Ensured that care delivery was within quality and utilization guidelines and directed toward the achievement of desired clinical outcomes for Plan of Care. Responsible for development, coordination, and scheduled delivery of care through a multidisciplinary team and patient in the home setting. Assured completeness, timeliness and appropriateness of the patient care plan, its implementation and ongoing evaluation. Assured care coordination and communication with other professionals as ordered and or appropriate for continued success of quality care for the patient. Assisted the WOCN in coordination and care of Ostomy and wound patients as ordered by the MD to include education and placement of ostomies appropriate for the patient. Ensured documentation was timely, accurate, complete and reimbursable. Oriented and education new employees on the documentation and quality of care expected to maintain quality customer service and patient outcomes. Followed all policies and procedure. Constant patient advocate. Expertly proficient with paper documentation.
- 2 years
Education
BSN - Nursing
University of Phoenix
01.2011
ADN - NURSING
Clovis Community College
01.1997
Skills
- Home Care
- Clinical assessment
- Compassionate patient care
- Patient care planning
- Patient and family education
- Multidisciplinary team collaboration
- Chronic disease management
- Home health documentation
- Geriatric nursing experience
- Strong communication skills
- HIPAA compliance
Timeline
RN FIELD NURSE - TRAVEL
PORTAGE HOME HEALTHCARE
04.2025 - 07.2025
RN HOME HEALTHCARE- SUPERVISOR- TRAVEL
Logan Healthcare
01.2025 - 04.2025
Director of Operations
Enhabit Home Health & Hospice
07.2024 - Current
Branch Director
Enhabit Home Health & Hospice
09.2021 - 01.2025
Home health Director
Brookdale
09.2020 - 09.2021
Director Clinical Services
Brookdale
01.2015 - 09.2020
Quality RN
Brookdale Home Health
10.2014 - 12.2015
RN Case Manager
Heritage Home Healthcare & Hospice
08.2011 - 09.2014
RN Clinical Manager
Heritage Home Healthcare & Hospice
07.2010 - 08.2011
Case Manager
Heritage Home Healthcare & Hospice
05.2010 - 07.2010
HOME HEALTH CASE MANAGER
Presbyterian Healthcare Services
08.2009 - 05.2010
HOME HEALTH CASE MANAGER
Help Unlimited HomeCare
08.2007 - 07.2009
ADN - NURSING
Clovis Community College
BSN - Nursing
University of Phoenix
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