Nanci PIGGUE
Toledo
Summary
Proven leader in healthcare administration, adept at enhancing patient satisfaction and streamlining operations at Alpha Home Healthcare. Excelled in HIPAA compliance and effective communication, significantly improving team performance and care coordination. Demonstrates exceptional organizational and critical thinking skills, ensuring optimal outcomes and confidentiality in fast-paced environments. Driven and resourceful administrative professional with 15+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
6
6
years of professional experience
Work History
Secretary
Mercy Health - St. Vincent Medical Center
07.2019 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Entered data into system and updated customer contacts with information to keep records current.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Maintained electronic filing systems and categorized documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
Home Health Care Supervisor
Alpha Home Healthcare
08.2018 - 06.2019
- Led multidisciplinary teams to deliver coordinated care tailored to individual patient needs, improving overall health outcomes.
- Established strong relationships with community partners to facilitate referrals and seamless transitions between care settings for patients.
- Developed comprehensive training programs for new staff members, resulting in improved performance and reduced turnover.
- Collaborated with physicians and other healthcare providers to develop integrated treatment strategies addressing complex medical conditions at home.
- Conducted thorough assessments of patients'' physical, emotional, social, and environmental needs to inform customized care plans.
- Evaluated patient needs to ensure appropriate allocation of resources and optimal care outcomes.
- Improved patient satisfaction by implementing personalized care plans and regular followups.
- Oversaw the recruitment, hiring, orientation, and ongoing professional development of a diverse team of skilled healthcare professionals.
- Resolved conflicts among staff members by mediating discussions and facilitating problem-solving strategies focused on achieving common goals.
- Safeguarded patient privacy by ensuring strict adherence to HIPAA regulations and other guidelines governing confidential information management in a home healthcare setting.
- Enhanced the overall client experience by addressing concerns promptly, maintaining open lines of communication, and keeping patients/families informed about changes in their care plans or health status.
Education
Associate of Applied Science - Healhcare Management
Davis College
Toledo, OH08.2012
Skills
- Customer Service
- Verbal and written communication
- Office Administration
- Organization
- Keyboarding skills
- Appointment Scheduling
- File Management
- Document Preparation
- Calendar Management
- Confidentiality understanding
- Complex Problem-Solving
- Payroll Processing
- Spreadsheet Management
- Presentation Creation
- HIPAA guideline compliance
- Payment posting
- Inter-office communications
- Meeting Support
- Proofreading expertise
- Minute Taking
- Meeting Coordination
- Dictation experience
- Critical Thinking
- Multitasking and Time Management
- Microsoft Office
- Data Entry
- Clear Communication
- Excel spreadsheets
- Administrative Support
- Clerical Support
- Scheduling
- High Volume Phone Inquiries
- Social media knowledge
Timeline
Secretary
Mercy Health - St. Vincent Medical Center
07.2019 - Current
Home Health Care Supervisor
Alpha Home Healthcare
08.2018 - 06.2019
Associate of Applied Science - Healhcare Management
Davis College
Similar Profiles
Jheanine Rea BiscochoJheanine Rea Biscocho
Registered Nurse, Intensive Care Unit at Mercy Health - St. Vincent Medical CenterRegistered Nurse, Intensive Care Unit at Mercy Health - St. Vincent Medical Center
Karina MehediKarina Mehedi
Registered Nurse at Mercy Health - St. Vincent Medical CenterRegistered Nurse at Mercy Health - St. Vincent Medical Center
Ellie KramerEllie Kramer
Registered Nurse, Emergency Department at Mercy Health - St. Vincent Medical CenterRegistered Nurse, Emergency Department at Mercy Health - St. Vincent Medical Center
Doris (Dodie) TorzewskiDoris (Dodie) Torzewski
Respiratory Therapist at Mercy Health - St. Vincent Medical CenterRespiratory Therapist at Mercy Health - St. Vincent Medical Center
Riley GrovesRiley Groves
Small Business Owner at Signature Shine DetailingSmall Business Owner at Signature Shine Detailing