Nanci Wadsworth

• Certified Station Trainer, LRA, STC trained, cross-utilized and current with all training on UA, DL and AS
• Self-motivated and goal oriented
• Consistently maintained employee compliance
• Coordinate new hire training schedules
• Delta mainline LDD /Ops trained

• Applied positive behavior management techniques to enhance social interactions and emotional development for adults with special needs
• Enhanced client experience by providing a safe, supportive, and welcoming living environment.
• Offered emotional support to clients during challenging times or when facing personal obstacles.

Implemented duties to support the Station Manager for all partner and employee related issues

Responsible for monthly schedule bids, maintaining current shift coverage and mandatory shifts

Cross-utilized support to ramp and customer

Cross utilize supervisor for ATW and BW, Organzied and assign job duties for all shifts.

• Record daily financial transactions using Quickbooks and handled payments of accounts.
• Review and balance daily bank deposits and deposit report.
• Provide clerical support to company employees by copying, faxing and filing documents.
• Post billings to medical insurance providers.

• Provided customers with information about availability and pricing.
• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
• Resolved various issues and discrepancies for customers.