NANCIE ACEVEDO
Atana Head Spa
Phoenix,AZ
1
Certification
7
years of professional experience
Experienced in sales with a proven ability to build rapport, understand customer needs, and close deals. Driven by a passion for health and wellness, I am seeking a challenging sales position where I can leverage my skills to promote and deliver exceptional products and services that improve people's lives.
Work History
Scalp Therapist
1 Year 6 Months- Delivered personalized head spa services, including scalp detox treatments, therapeutic massage, deep-cleansing facials, and holistic skin care, tailored to enhance client satisfaction and well-being.
- Provide personalized head spa services including scalp detox treatments, therapeutic massage, deep-cleansing facials, and holistic skin care, tailored to client needs.
- Converted over 80% of service clients into product purchasers by educating on personalized at-home care routines, promoting premium scalp and skin care lines.
Front Desk Sales Associate
5 Months- Managed 30–50 inbound and outbound calls daily, assisting customers, answering questions, coordinating appointments, and maintaining accurate client records.
- Managed bookings, cancellations, and payment processing using property management software to streamline front desk operations.
- Organized workspace to create a welcoming environment for guests and enhance their experience.
- Utilized property management software effectively to manage bookings, cancellations, and payment processing.
- Processed cash transactions with accuracy, ensuring accountability for all financial exchanges at the front desk.
Pool Server
8 Months- Utilized strong interpersonal skills to create a welcoming atmosphere for pool patrons, fostering lasting connections.
- Managed various tasks effectively during busy periods, ensuring seamless service.
- Addressed guest complaints and concerns promptly to uphold Forbes Standard service quality.
- Received recognition from management for outstanding service for exceptional customer service.
- Utilized effective telephone communication skills to manage calls, effectively handling difficult calls.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Pool Server
7 Months- Elevated customer satisfaction through prompt, attentive service.
- Served 40–60 guests per shift in a fast-paced environment, accurately managing orders, payments, and special requests while maintaining attentive and efficient customer service.
- Provided Forbes Standard customer service by addressing any complaints or concerns promptly.
- Received recognition from management for outstanding performance in customer service. for exceptional customer service.
- Balanced multiple tasks simultaneously, ensuring seamless service.
- Leveraged interpersonal skills to cultivate a welcoming atmosphere for pool patrons.
Sales Representative
4 Months- Managed high volume of sales interactions, averaging 60 door-to-door visits per day, achieving 18% success rate.
- Navigated residential areas to pitch energy-efficient products.
- Demonstrated energy-efficient products to potential customers in residential neighborhoods.
Assistant
4 Months- Managed incoming and outgoing calls, recording accurate messages for timely distribution to office staff.
- Provided information to customers through phone, email, and in-person interactions, enhancing customer experience.
- Interacted with customers by phone, email, or in-person to provide information.
- Collaborated with management to assist in specific aspects of business operations, ensuring smooth workflow.
CEO
2 Years 6 Months- andFostered positive relationships with staff and leadership, soliciting feedback to enhance collaboration.
- Oversaw inventory and cash control while ensuring efficient store opening and closing procedures.
- Coordinated management of social media accounts to strengthen brand presence.
- Managed social media accounts related to the business building a following of over 40,000.
- Managed inventory control, cash control, and store opening and closing procedures.
Skills
Client Consultation
Customer service
Interpersonal communication
Problem solving
Interpersonal communications
Active listening
Certification
- ClearSkin Institute - Phoenix
09/2024 - Laser Aesthetic License
- The Studio Academy of Beauty - Chandler, AZ
08/2024 - Esthetician License
Timeline
Scalp Therapist
Atana Head Spa
02.2025 - CurrentRead More
Front Desk Sales Associate
Skoah Facial Spa
08.2024 - 01.2025Read More
Pool Server
The Scott Resort & Spa
01.2024 - 09.2024Read More
Pool Server
Mii Amo Spa at Enchantment Resort
04.2023 - 11.2023Read More
Sales Representative
Envision Solar Inc
10.2022 - 02.2023Read More
Assistant
Razzani International Realty
10.2022 - 02.2023Read More
CEO
The Hype/Release
11.2019 - 05.2022Read More