Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Nanci "Michele" Henegar

Elizabethton,United States

Summary

Accomplished Healthcare Account Executive and Representative with 18 years of expertise and leadership in developing and retaining accounts, maintaining strong relationships with clients, and growing sales and referrals. Proficient knowledge of strategic selling, sales methodologies, and best sales industry practices. Driven, proactive, and innovative marketer highly versed in aligning organizational business goals with quality work to achieve consistent success and leadership.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Hospice Representative

Caris Healthcare
Johnson City, TN
05.2021 - Current
  • Provided timely customer service support to resolve any issues quickly and efficiently.
  • Cultivated relationships with key decision-makers through regular client visits and follow-up calls.
  • Identified potential new customers through research of industry trends and competitive analysis (Trella).
  • Built and maintained productive relationships with customers and internal partners.
  • Generated over 60% of the Johnson City office referrals from my accounts in 2023 with mainly physicians and hospitals.
  • Leveraged previous relationships and contacts with Ballad Healthcare and HMG to help with growth of the Johnson City office and offices in Virginia.
  • Spearheaded the Continuum of Care Meetings with NHC-Johnson City, NHC-Kingsport, NHC Home Care and the Johnson City Caris office.
  • Recruited nurse practitioners for PRN face-to-face positions for the Johnson City office.
  • Sustained top 10 referral source account(s) within the Caris organization for 2022 and 2023.

Account Executive

UT Medical Center/Suncrest Hospice (LHC Group)
Kingsport, TN
02.2019 - 05.2021
  • Leadership in acquiring 6 hospice contracts with skilled nursing facilities within 2 months.
  • Developed relationships with healthcare partners and provided individualized customer service to maintain the longevity of accounts.
  • Updated account plans based on changing markets, customer conditions, and competitor activity.
  • Drove new business development and partner acquisition through cold calling, lead generation, and exceptional service.
  • Retained partners and obtained referrals by promptly resolving customer complaints, providing value, and ensuring quality.
  • Exceeded sales goals by 25% using a consultative and value-driven approach.

Administrator of Marketing & Corporate Development

Family Ministries of Greeneville
Greeneville, TN
09.2016 - 01.2019
  • Successfully led key projects that resulted in the creation of new businesses/divisions (i.e. private duty and counseling).
  • Managed relationships with customers through consultative sales techniques to attain individual sales goals.
  • Qualified prospects to determine the potential for future relationships and prioritize conversion efforts.
  • Communicated brand identity and corporate position to internal and external customers to foster brand loyalty and recognition.
  • Strengthened program outreach by managing marketing communications, public relations, and government affairs to maximize branding initiatives.
  • Team leadership for ministry-owned assisted living facilities: Governor's Bend, The Laurels, and John Reed.
  • Determined possible donors through research and raised funds by coordinating events.

Community Liaison

NHC Home Care
Johnson City, TN
09.2013 - 09.2016

Account Executive

Gentiva/Kindred Healthcare
Kingsport, TN
06.2007 - 09.2013

Community Liaison

Smoky Mountain Home Health & Hospice Inc.
Kingsport, TN
05.2002 - 06.2007

Education

BBA - Business Administration

Concordia University
Online (Oklahoma)
12-2011

Associate of Applied Science - Business

Northeast State Community College (3 Semesters)
Blountville, TN

Skills

  • Territory Management
  • Business Development
  • Networking
  • Prospecting
  • Leadership skills
  • Branding
  • Sales Management
  • Grant Writing
  • Training & Development
  • Analytical thinker :)
  • Accomplished leader
  • Driver :)

Accomplishments

  • Tennessee Sales Leader of the Year 2010 and 2011 (Gentiva)
  • Top National Sales Leader (top 5% of over 500 reps) for four years straight (Gentiva)
  • Grant Writing Certification
  • Alzheimer's Certification
  • Member of the Unicoi County Chamber Leadship Team in 2017 & 2018

Certification

  • State of TN Administrator of Assisted Living Facilities

Timeline

Hospice Representative

Caris Healthcare
05.2021 - Current

Account Executive

UT Medical Center/Suncrest Hospice (LHC Group)
02.2019 - 05.2021

Administrator of Marketing & Corporate Development

Family Ministries of Greeneville
09.2016 - 01.2019

Community Liaison

NHC Home Care
09.2013 - 09.2016

Account Executive

Gentiva/Kindred Healthcare
06.2007 - 09.2013

Community Liaison

Smoky Mountain Home Health & Hospice Inc.
05.2002 - 06.2007

BBA - Business Administration

Concordia University

Associate of Applied Science - Business

Northeast State Community College (3 Semesters)

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Nanci "Michele" Henegar