Experienced Business Manager skillful in monitoring and managing daily business operations with a focus on continuous improvement. Client-focused offering diverse experience in customer service, business management, contract negotiating, and project coordination. Quickly builds relationships with new clients, vendors, colleagues, and business audiences. Excellent multi-tasking skills and mastery of new technology. Commended for innovation, investigative, and creative problem-solving to address business challenges. Works independently and collaborates with a team for optimal outcomes.
Overview
34
34
years of professional experience
Work History
ACU Business Manager/Facility Coordinator
UF Health Shands, UF Health South Central, LLC.
03.2017 - Current
Monitor and Correct Patient Safety Issues to Provide a Safe Environment while adhering to Compliance Standards.
Supervise and Coordinate work with the Property Management Team with over thirty (30) Vendors.
Negotiate Vendor Quotes, Review Contracts, and Submit to Legal (FCPA & HAMi legal systems).
Contact for Emergency Fire and Burglar Alarms.
Responsible for Annual Elevator and Business Tax Certificates.
Communicate with Property Associations, acting as liaison between UF Health Facility VP and LLC.
Execute Clinical Equipment Purchases, Inventory, Auction, and Transfer/Sale of Assets.
Coordinate Capital Budget Projects and Internal Building Projects
The Lead Budget Coordinator, and along with the Practice Manager Create Annual Budgets
Create Analytical Reports using the Business Analytics Platform
Create Monthly Variance Reports (Use GL/Payables)
Accounts Payable and Receivable (PN3 & LLC)
Kronos Adjustments & Timecard Edits as Practice Manager Back-up
EPIC and Provider Scheduling Trained
Additional Duties as Assigned (including, patient screening, the coordination of closing Summerfield location, medical records purges, etc.).
CEO & Human Resources Coordinator
Institute of Cardiovascular Excellence, LLC.
02.2014 - 12.2016
Managed, Created, and Distributed HR Policies/Procedures
Execute Payroll (Paycor), & PTO/Timecard Edits.
Recruiting Potential Job Applicants and Updating Job Boards
Onboarding of Hired Staff as well as Terminating Staff.
Monitored Staff Performance Appraisals and Outcomes.
Employee Relations, Mentoring, and Counseling.
Coordinated and Execute Random Drug Screenings
401K Retirement Monitoring, Disbursing Funds, and Distributing Compliance Notices to Staff.
Completing Employment and Unemployment Verifications.
Provide Letters of Reference and Exit Resources for Employees.
Review Benefits Annually, including Negotiating Contracts with Health Insurance Agencies.
Adhere to Local, State, Federal, ACHA Compliance
April 2016-December 2016; Served as CEO in Addition to HR Coordinator to close business.
Expert Patient Program Manager/Coordinator
Heart of Florida Health Center (HFHC)
01.2011 - 07.2013
Grant for Emergency Department (ED) Diversion
Goal: to create a program & develop relationships with the four (4) local hospital Emergency Departments(ED). Met with Physicians to Execute the Program.
Emphasis: Engage Case Management and Coordinate ED Referrals to Target Patients without insurance and/or without a Primary Care Provider. Provide follow-up care at HFHC thus stopping the influx of individuals abusing the EDs with Primary Care Issues.
Hired, Trained, and Delegated Work to Case Managers and a Health Educator
Created, Coordinated, and Presented Program Updates to CEO, Providers, and Hospital Case Managers.
Trained in Patient-Centered Medical Home Initiatives.
Instrumental in bringing Stanford University Chronic Disease & Diabetic Self-Management Program to HFHC, through Elder Options. Trained and Taught Patients.
The Expert Patient Program is still in effect to date.
Over 2000 patients established primary care at HFHC during my time at HFHC.
Office Administrator
Med One Health Center, LLC.
03.2006 - 05.2010
Urgent Care Partner/Spouse: Instrumental in Business Start-Up with Physician Spouse.
Executed Marketing Strategies.
Developed Employee Relation Objectives.
Participated in Auditing Patient Receivables, Collections, and monitored Accounts Payable.
Documented Transactions for Bookkeeping Reference.
Set up Insurance Companies for In-Network Patient Billing.
Assistant Bursar/Student Accounts Receivable & Federal Perkins Loan Administrator/Cashier
John Carroll University
07.1989 - 05.2004
1989: Head Cashier; Supervised Staff for collection of Tuition payments for 3700 Student Accounts, balancing receivables, training students (Work Study Program), and worked closely with financial aid experts to monitor changes in student account activity while accommodating university revenue cycles.
1990: Student Accounts Receivable and Student Loan Administrator.; Provided Financial Counseling to Students, Audited Accounts, and Student Account Collections; Supervised Cashier’s Office Staff; Public Speaking at Seminars, Financial Presentations to Parents, Student Orientations, and Exit Interviews to Graduating Seniors for Loan Repayment Instruction; Managed disbursement, repayment, cancellation, and collection of Federal Perkins Loans; Reviewed annual federal regulations on loans and update to compliance standards; Reported and Updated Credit Bureau Reports; Payment Arrangements/Deferments/Forbearance reviewed and approved/denied.
1995: Assistant Bursar: Due to Escalating Complexity and Job Responsibilities, I became Responsible for Assisting the University Bursar in all Facets of Managing Accounts Receivable, Audits (Ernst & Young), and the Continued Management of Student Loans.
Education
Master’s Program in Executive Healthcare Administration -
Florida Atlantic University
11.2028
Human Resource Management Certification -
Villanova University
01.2011
Bachelor of Science, Industrial/Organization Psychology -
John Carroll University
01.2000
Skills
Logistics Management
Budget Creation
Contract Management
Financial Oversight
Business Development
Process Improvement
Regulatory Compliance
Employee Management
Project Coordination
Client Relationship Management
Operations Management
Professional References
Laura Gruber, Senior Director of University of Florida Physicians Administration & Associate Director University of Florida, grubela@ufl.edu, (352) 265-8309
Kevin Coleman, Senior Associate General Counsel UF Health Shands Legal Services, colemk@shands.ufl.edu, (352) 627-9015 (w), (352) 318-1357 (c)
Bradley Young, Director of Property Management/Boyd Properties, brad@boydrealestategroup.com, (352)322-5353
Kamachie Chinapen, Former CEO Institute of Cardiovascular Excellence, PLLC., kcchinapen@gmail.com, (352) 789-2031
Don Bovell, M.D., Managing Partner Med One Health Center, LLC, dwebovell@hotmail.com, (352) 209-1951
Cindy O’Connor, Director of Case Management Heart of Florida Health Center, cynthia.oconnor@myhfhc.org, (352) 732-6599 (w), (352) 804-1838 (c)
Timeline
ACU Business Manager/Facility Coordinator
UF Health Shands, UF Health South Central, LLC.
03.2017 - Current
CEO & Human Resources Coordinator
Institute of Cardiovascular Excellence, LLC.
02.2014 - 12.2016
Expert Patient Program Manager/Coordinator
Heart of Florida Health Center (HFHC)
01.2011 - 07.2013
Office Administrator
Med One Health Center, LLC.
03.2006 - 05.2010
Assistant Bursar/Student Accounts Receivable & Federal Perkins Loan Administrator/Cashier
John Carroll University
07.1989 - 05.2004
Master’s Program in Executive Healthcare Administration -
Florida Atlantic University
Human Resource Management Certification -
Villanova University
Bachelor of Science, Industrial/Organization Psychology -
John Carroll University
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