Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nancy Aguilera

Harlingen,TX

Summary

Proven to excel in fast-paced retail environments, I leveraged my adept cash handling and exceptional customer service skills at Aguilar's Meat Market to significantly enhance customer satisfaction. My expertise in ID verification and dedication to staff training ensured compliance and operational efficiency, contributing to a noticeable improvement in transaction accuracy and team performance.

Overview

Work History

Cashier/Assistant Invoice Clerk/Manager

Aguilar's Meat Market
Harlingen, TX
05.2024 - 10.2024
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card, or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Handled issuance of receipts, refunds, and credits.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Conducted price checks for special orders or discounts, as requested by customers.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area, including countertops, registers, windowsills, and floors.
  • Ensured compliance with all safety regulations within the store environment.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Organized promotional displays, or arrange merchandise on counters or tables, to promote sales.
  • Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
  • Identified discrepancies between actual count and register balance; made corrections accordingly.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
  • Followed company security procedures for handling large sums of money.
  • Performed other duties as assigned by management.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Processed sales transactions to prevent long customer wait times.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Assisted with transactions.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Used suggestive selling techniques to promote add-on sales.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Greeted customers promptly and responded to questions.
  • Answered phone calls to assist customers with questions and orders.
  • Processed customer payments quickly, returned exact change, and provided receipts.
  • Counted and balanced cashier drawers.
  • Maintained work area and kept cash drawer organized.
  • Welcomed customers, offering assistance to help find store items.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Built and maintained productive relationships with employees.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Answered customers' questions and provided information on store procedures or policies.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient, and knowledgeable team members.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Scanned items and checked pricing on cash register for accuracy.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Offered customers carry-out service at completion of transaction.
  • Checked personal identifications during alcohol and tobacco sales.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Established processes to ensure efficient workflow throughout the organization.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Provided leadership during times of organizational change or crisis situations.
  • Assessed team members' skill sets and assigned tasks accordingly for optimal efficiency.
  • Managed filing system for invoices, documents, and other relevant information.
  • Performed data entry tasks such as entering invoice details into an automated system.
  • Verified accuracy and completeness of invoices prior to payment processing.
  • Maintained records of all incoming and outgoing invoices.
  • Filed invoices by alphabetical system.

Education

High School Diploma -

Le Grand High School
Le Grand, CA
05-2007

Skills

  • Cash Handling
  • Product restocking
  • Returns processing
  • Customer Assistance
  • Customer Service
  • ID Verification
  • Drawer balancing
  • Cash Register Operation
  • Payment Processing
  • Refund handling
  • Product Knowledge
  • Liquor regulations and compliance
  • Credit and cash transactions
  • Liquor Law Compliance
  • Money Handling
  • Time management skills
  • Identification checks
  • Merchandise Restocking
  • Staff Training
  • Cash Drawer Balancing
  • Merchandise exchange
  • Written and verbal communication
  • Cash handling and management
  • Records Maintenance

Timeline

Cashier/Assistant Invoice Clerk/Manager

Aguilar's Meat Market
05.2024 - 10.2024

High School Diploma -

Le Grand High School
Nancy Aguilera