Nancy Al-Zibdeh
Houston,TX
Summary
Experienced retail team member adept at picking the best quality items to meet shopper needs. Knowledgeable about substitution policies and payment procedures. Good organizational and time management abilities. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Curbside Shopper
HEB Grocery Store
10.2021 - Current
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Developed strong product knowledge to better assist customers with their shopping needs and preferences.
- Ensured safety and quality control by double-checking orders before delivering them to customers'' vehicles.
- Provided product advice to customers to help select most suitable items for individual needs.
- Gained strong leadership skills by managing projects from start to finish.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Sales Associate
James Avery Artisan Jewelry
07.2023 - 01.2024
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Jewelry Sales Associate
JCPenney
10.2018 - 06.2019
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Resolved customer issues promptly and professionally, ensuring continued patronage from satisfied clients.
- Exceeded sales targets regularly by employing upselling techniques
- Promoted the store''s custom design services, resulting in increased orders for bespoke jewelry pieces.
- Ensured accurate inventory, by counting diamond stock and timely identifying and reconciling any discrepancies.
Education
Bachelor of Arts - Psychology
University of Houston
Houston, TX05.2024
Skills
- Customer Service
- Product Knowledge
- Attention to Detail
- Reading Comprehension
- Relationship Building
- Speed and Efficiency
- Team Management
- Organizational Skills
- Multitasking
- Time Management
- Multitasking Abilities
- Troubleshooting
- Active Listening
Certification
- CPR License - AUGUST 2018- MAY 2019
- Licensed Food handler - OCTOBER 2021- CURRENTLY
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working
Timeline
Sales Associate
James Avery Artisan Jewelry
07.2023 - 01.2024
Curbside Shopper
HEB Grocery Store
10.2021 - Current
Jewelry Sales Associate
JCPenney
10.2018 - 06.2019
Bachelor of Arts - Psychology
University of Houston
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