Nancy Alarcon
Bell Gardens
Summary
Results-oriented, energetic, reliable professional with 20 years of diversified experience. Excellent communication and negotiation skills, dedicated to achieving customer satisfaction as well as meeting and exceeding company expectations; exemplary relationship building and problem-solving skills that foster trust and dependability.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Universal Associate 3
Downey Federal Credit Union
Downey, CA
12.2022 - Current
- Perform as in Branch Member Financial Services, Teller, Contact Center, and Fraud Department Representative as needed.
- Provided excellent customer service by greeting customers, answering questions, and responding to complaints.
- Opened new accounts for customers, including checking accounts, savings accounts, and certificates of deposit.
- Processed loan applications and guided clients through documentation requirements.
- Educated clients on bank products and services to enhance financial literacy.
- Handled cash transactions accurately and efficiently.
- Resolved problems or discrepancies concerning customers' accounts.
- Processed returns, exchanges, and refunds for customers in accordance with company policy.
- Provided hands-on job training to many co-workers and new associates.
- Collaborated with other departments on special projects or initiatives related to improving operations.
- Promoted financial literacy through workshops and informational sessions throughout the Marketing Department.
- Knowledge of Epysis (Symitar), COOP - Springboard, Alkami, Ascensus, Glia, Harland Clarke, Lexis Nexis, ITC and Meridian.
Supervisor
Oportun
Huntington Park, CA
09.2018 - 05.2022
- Excellent customer service with attention to detail.
- Build and maintain successful member relationships by funding and servicing loans to with customer satisfaction.
- Delivered sales results that met and exceeded monthly goals.
- Supervised daily operations ensuring compliance with company policies.
- Developed and led a high-performing, motivated team of Customer Service Representatives.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Managed budget for department, ensuring all expenses stayed within allocated funds.
- Coordinated team schedules to optimize workflow and coverage.
- Monitored employee productivity to provide constructive feedback and coaching.
- NPS 90%
- Q&A 90%
- Google Reviews 4.8 Stars
Lead Pawnbroker
The Gold Exchange & Pawn, LCS Inc.
Huntington Park, CA
07.2011 - 09.2018
- Provided world-class customer service to a high volume of customers.
- Responsible for maintaining day-to-day operations. Store opening/closing. Bank and safe deposits.
- Supervise, train, and coach new employees.
- Sell and purchase various types of products, such as jewelry and luxury designer goods.
- Negotiated prices with customers to maximize profits for the business.
- Handled cash transactions, made with debit and bank deposits, processed wire transfers.
- Managed and maintained client databases and reports via Microsoft Excel.
- Upgraded and refinanced short-term loans; collected debts upon due dates.
- Managed payday loans, check cashing, and marketing activities.
- Created a car title loan business.
- Authenticate: buy gold and silver jewelry, including coins like "American Liberty," "Canadian Maple," "Krugerrand," and "Centenario."
- Lead buyer for luxury designer goods: "Louis Vuitton," "Chanel," and "YSL" handbags.
- Followed up with leads and responded to inquiries received via the website.
- Busy phones. Including courtesy, and collection calls.
- Oversaw inventory management and organized display of merchandise.
- Developed and maintained strong relationships with repeat customers.
Education
Business Administration And Management
United Education Institute
Huntington Park, CA01-2000
Skills
- Account Management
- Customer Service
- Cash handling
- Check Cashing
- Bank Deposits
- Balance Transfers
- Fraud Disputes
- Loan Applications
- Payments Processing
- Wires
- Financial literacy and Sales
- Innovation and creativity
- Marketing and Volunteer work
- Strong Sense of Banking Ethics
Multitasking
Affiliations
- Volunteer in community and marketing events.
- Speeches at City Hall - Education in savings, financial services and how to build credit.
Certification
NMLS #2450788
NOTARY - in process
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Universal Associate 3
Downey Federal Credit Union
12.2022 - Current
Supervisor
Oportun
09.2018 - 05.2022
Lead Pawnbroker
The Gold Exchange & Pawn, LCS Inc.
07.2011 - 09.2018
Business Administration And Management
United Education Institute
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