Nancy Allen
Clearwater,FL
Summary
Personable Customer Service Representative experienced in fostering client relationships and ensuring customer satisfaction. Achieved high levels of customer loyalty through effective communication and problem-solving strategies. Focused on delivering solutions that enhance patron experiences and contribute to overall company success.
Overview
1
1
Certification
35
35
years of professional experience
Work History
Customer Support Specialist
Lowes Home Improvment
Clearwater, FL
01.2025 - Current
- Resolved customer complaints through effective communication and problem-solving skills.
- Assisted customers in resolving product inquiries and tracking order statuses to enhance overall customer satisfaction.
- Educated customers on store policies, promotions, and product features.
- Provided management with insights on common customer concerns and suggestions to improve service quality.
- Maintained a clean and organized work environment to support customer needs.
Home Daycare Provider
Self
Dunedin, Florida
09.1991 - 09.1995
- Managed child safety protocols and maintained a secure environment for all attendees.
- Communicated effectively with parents regarding child development and daily progress.
- Established positive relationships with parents through regular communication.
- Developed engaging daily activities for children to enhance learning and creativity.
- Coordinated meal planning and preparation to meet nutritional needs of children.
- Organized playtime activities that fostered social skills and teamwork among peers.
- Implemented behavior management strategies to promote positive interactions among children.
- Maintained accurate records of attendance, meals, and developmental milestones for each child.
- Observed children's behavior and development, reported any concerns to parents or guardians.
- Provided first aid or CPR when appropriate.
- Kept abreast of current childcare trends by attending professional workshops or conferences.
Education
Some College (No Degree) - Early Childhood Care And Education
St.Petersburg,junior College
Clearwater, FlCertification
- Licensed home Day care in Pinellas county.All required courses plus extra by the county.
References
References available upon request.
Sunday School teacher, Vacation Bible school, contributed to chorus
- I have 8 grandchildren 3 great grands. My Army Ranger son was killed in a motorcycle accident about 10 years ago. He had a close loving relationship with Our Lord and Savior Jesus Christ. My oldest son and his wife live in the area. My daughter lives in Callahan Florida with her husband and grown children that live close to her and all attend actively First Baptist of Callahan. I am a member as well as and taught in the children's area.
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Timeline
Customer Support Specialist
Lowes Home Improvment
01.2025 - Current
Home Daycare Provider
Self
09.1991 - 09.1995
Some College (No Degree) - Early Childhood Care And Education
St.Petersburg,junior College