Nancy Alston

Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.

• Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
• Submitted orders for new inventory.
• Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
• Established and optimized schedules to keep coverage and service in line with forecasted demands.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.

• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising and general store operations.
• Implemented theft prevention policies to minimize potential stock loss.
• Provided weekly work schedules to employees to accommodate business demands and vacation requests.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Created and maintained safe and secure work environments for employees.

• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Provided weekly work schedules to employees to accommodate business demands and vacation requests.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Created and maintained safe and secure work environments for employees.