Nancy Alvarenga
Houston,TX
Summary
Dynamic Customer Service Representative with proven expertise at TransCore, excelling in conflict resolution and active listening. Recognized for enhancing customer satisfaction through effective problem resolution and maintaining detailed records. Adept at managing high-stress situations while demonstrating professionalism and computer proficiency in a fast-paced environment.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
TransCore
12.2024 - Current
- Assisted customers with inquiries, providing accurate information and support.
- Managed customer interactions through various communication channels, ensuring timely responses.
- Resolved complaints by identifying issues and offering effective solutions to enhance satisfaction.
- Maintained knowledge of products and services to effectively address customer needs.
- Adapted quickly to new systems and procedures, demonstrating flexibility in a fast-paced environment.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Education
Mr. San Jacinto
Cathedral City, CA05.2003
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Payment processing
- Professional telephone demeanor
- Microsoft outlook
- Order processing
- Documentation
- Staff training
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
TransCore
12.2024 - Current
Mr. San Jacinto
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