Nancy Alvarenga
Houston,TX
Summary
Experienced customer service professional skilled in effectively addressing and resolving customer concerns. Known for fostering team collaboration and driving positive outcomes. Possesses strong communication and problem-solving skills, ensuring reliability and adaptability in various situations.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
The Reserve Network
12.2024 - Current
- Provided exceptional customer support through effective communication and problem-solving strategies.
- Resolved customer inquiries and complaints efficiently, ensuring high satisfaction levels.
- Trained new team members on company policies and customer service best practices.
- Collaborated with cross-functional teams to streamline service processes and improve response times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
Licensed Manicurist
Fancy Nails
09.2018 - Current
- Making appointments
- Taking payments
- Marketing
- Being creative in the art
Debt Collector/Customer Service
Altran Financial
01.2015 - 01.2018
- Making outgoing calls and taking calls as well
- Manage payments
- Verifying funds from banks
- Meeting weekly and monthly quotas
Receptionist
RMG Music Studio
01.2013 - 01.2015
- Answer phone
- Make appointments
- Run errands
- Internet and Email operations
Cash Teller
Pronto Money Check Cashing
01.2010 - 01.2011
- Cash checks
- Answer phone
- Make deposits
- Verify employment
- Verify bank accounts
- Run errands
Data Entry Specialist
Iron Mountain
01.2004 - 01.2008
- Type customer's material properly and correctly in system
- Train temp employees
- Perform my job accordingly to the requirements
- 10 Key by touch
- 65+ WPM
Education
American Beauty School
Houston, TX01.2018
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The Academy of Health Care Professions
Houston, TX01.2009
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Mt. San Jacinto High School
Cathedral City, CA01.2003
Skills
- Client support skills
- Listening effectiveness
- Analytical reasoning
- Data handling
- Transaction management
- Documentation precision
- Account maintenance
- Research proficiency
- Conflict resolution strategies
- Customer feedback management
- IT competencies
- Telecommunications knowledge
Personal Information
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
The Reserve Network
12.2024 - Current
Licensed Manicurist
Fancy Nails
09.2018 - Current
Debt Collector/Customer Service
Altran Financial
01.2015 - 01.2018
Receptionist
RMG Music Studio
01.2013 - 01.2015
Cash Teller
Pronto Money Check Cashing
01.2010 - 01.2011
Data Entry Specialist
Iron Mountain
01.2004 - 01.2008
American Beauty School
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The Academy of Health Care Professions
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Mt. San Jacinto High School
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