Nancy Alvarez
Guymon,OK
Summary
Dependable candidate with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges with the willingness to take on added responsibilities to meet goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Equity Bank
Guymon, OK
08.2023 - 11.2023
- Provided exceptional customer service to ensure customer satisfaction.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Monitored loan portfolio performance, risk management activities, and compliance with regulatory requirements.
- Prepared monthly reports on branch operations and submitted to corporate office.
- Performed daily audits of cash drawers, deposits, withdrawals, transfers.
- Investigated suspicious transactions that could be linked to money laundering activities.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Performed cash handling duties including counting currency, coins and checks.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
Cook Aid
Big Five Community Services
Guymon, OK
07.2022 - 06.2023
- Adhered to food safety standards when storing and preparing foods.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Ensured that all food was cooked at the correct temperature and stored correctly.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Inspected kitchens for sanitary conditions before the start of each shift.
- Organized storage areas for efficient usage of space.
- Received and stored food and supplies.
- Checked quality of food products to meet high standards.
LOAN OFFICER ASSISTANT MANAGER
Continental Credit
Guymon, OK
10.2020 - 07.2021
- Set up files using loan officer checklist and submitted on-time for processing
- Assessed loan compliance to meet lending laws and regulations
- Assembled important paperwork and disclosures for borrower
- Monitored accounts for compliance with established payment plans and flagged non-compliances
- Maintained high volume of calls and met demands of busy and productive group
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans
LOAN OFFICER ASSISTANT MANAGER
Security Finance
Guymon, OK
01.2020 - 04.2020
- Carried out day-day-day duties accurately and efficiently
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Conducted research, gathered information from multiple sources and presented results
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Oversaw daily operations to ensure high levels of productivity
- Participated in team-building activities to enhance working relationships
OPTICIAN
Guymon Vision Clinic
Guymon, OK
09.2017 - 04.2018
- Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses
- Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences
- Prepared work orders outlining all specifications for new lenses and frames
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers
FRONT DESK NIGHT AUDITOR
Holiday Inn Express
Guymon, OK
04.2017 - 08.2017
- Entered customer data into room system and updated information when patrons changed rooms
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors
- Kept accounts in balance and ran daily reports to verify totals
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor
- Oversaw night auditing of daily room occupancy and hotel revenue
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies
Education
GED -
Lincoln Academy
Houston, TxSkills
- Bilingual
- Credit History Review
- Financial History Analysis
- Attention to Detail
- Problem Solving
- Customer Service
- Generating Reports
- Tracking Expenses
- Dependable and Responsible
- Strong Communication Skills
- Food handling
- Cleaning and organization
- Deadline-oriented
- Money Handling
Certification
- First Aid CPR AED
- Food Handler Training
Timeline
Customer Service Manager
Equity Bank
08.2023 - 11.2023
Cook Aid
Big Five Community Services
07.2022 - 06.2023
LOAN OFFICER ASSISTANT MANAGER
Continental Credit
10.2020 - 07.2021
LOAN OFFICER ASSISTANT MANAGER
Security Finance
01.2020 - 04.2020
OPTICIAN
Guymon Vision Clinic
09.2017 - 04.2018
FRONT DESK NIGHT AUDITOR
Holiday Inn Express
04.2017 - 08.2017
GED -
Lincoln Academy
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