Nancy Alvarez
Summary
Dynamic Patient Access Representative with extensive experience at Valley Presbyterian Hospital, excelling in insurance verification and patient registration. Proven ability to enhance patient satisfaction through exceptional customer service and efficient appointment scheduling. Committed to maintaining HIPAA compliance while streamlining processes, resulting in reduced wait times and improved operational efficiency.
Healthcare professional with strong foundation in coordinating patient schedules and managing clinic operations. Proven ability to streamline processes and improve patient flow. Highly collaborative team player focused on achieving results and adapting to dynamic environments. Skilled in communication and time management, valued for reliability and flexibility.
Overview
22
22
years of professional experience
Work History
Patient Access Representative
Valley Presbyterian Hospital
06.2020 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Greeted and assisted patients with check-in procedures.
- Enhanced patient experience, ensuring welcoming environment from first point of contact.
- Increased efficiency in billing process by accurately capturing chargeable services during patient registration.
- Enhanced data accuracy with meticulous verification of patient information and insurance details.
- Maintained high standards of confidentiality and privacy, strictly adhering to HIPAA regulations.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Chemotherapy Alert Group Coordinator
Valley Presbyterian Hospital
01.2011 - Current
- Coordinated with other departments to facilitate seamless operation and excellent patient care.
- Maintained accurate records of patient demographics, insurance information, and medical history in electronic health systems.
- Facilitated smooth communication between patients and healthcare providers, addressing inquiries or concerns related to appointments.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
PAS Central Scheduler
Valley Presbyterian Hospital
06.2003 - Current
- Scheduled patients for tests and consultations.
- Communicated information to patients regarding requirements for appointments and test preparation.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Collaborated with medical staff to optimize appointment availability and accommodate urgent requests.
- Improved patient satisfaction by promptly addressing inquiries and resolving scheduling issues.
- Ensured HIPAA compliance within all aspects of the central scheduler role, maintaining confidentiality of sensitive information at all times.
- Monitored appointment no-shows, implementing strategies to reduce their occurrence and minimize service disruptions.
- Managed high call volumes effectively through prioritization; triaging calls based on urgency and patient needs.
- Processed forms required for insurance approvals and scheduled procedures.
- Enhanced communication between departments, streamlining the scheduling process and reducing errors.
- Contributed to ongoing training initiatives for new schedulers, sharing best practices and providing guidance on effective techniques.
- Provided excellent customer service during high-volume periods, remaining calm under pressure while maintaining accurate schedule coordination.
- Followed up with patients to reschedule missed appointments.
- Performed various administrative tasks by filing, copying and faxing documents.
- Checked patient insurance, demographic, and health history to keep information current.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
Education
Medical Assistant -
Concorde Career College
North Hollywood, CA06-2000
High School Diploma -
San Fernando High School
San Fernando, CA06-1999
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Patient check-in
- Multitasking and organization
- Appointment scheduling
- Registration and admissions
- Phone and email etiquette
- Medical terminology
- Strong empathy
- Problem-solving
- Money handling
- Eligibility determination
- Payment processing
- Patient education
- Information collection
- Scheduling diagnostic procedures
- Fee collection
- Data entry
- Health insurance knowledge
- Patient identity verification
- Registration and scheduling
- Insurance authorizations
- Insurance verifying
- Multi-line telephone systems
- Payment collection
- Explaining policy and procedures
- Benefits explanation
- Patient intake
- Fluent Spanish
- HMO,PPO,MEDICARE,MEDIAL
Timeline
Patient Access Representative
Valley Presbyterian Hospital
06.2020 - Current
Chemotherapy Alert Group Coordinator
Valley Presbyterian Hospital
01.2011 - Current
PAS Central Scheduler
Valley Presbyterian Hospital
06.2003 - Current
Medical Assistant -
Concorde Career College
High School Diploma -
San Fernando High School
Similar Profiles
Renee ReynagaRenee Reynaga
Cardiac ICU Registered Nurse at Valley Presbyterian HospitalCardiac ICU Registered Nurse at Valley Presbyterian Hospital
Fredis Giron R.T. (R)(CT)(ARRT)Fredis Giron R.T. (R)(CT)(ARRT)
Lead Radiology Technologist/CT Tech at Valley Presbyterian HospitalLead Radiology Technologist/CT Tech at Valley Presbyterian Hospital
Lisa Caton-LargentLisa Caton-Largent
Cardiac Cath Lab Coordinator at Valley Presbyterian HospitalCardiac Cath Lab Coordinator at Valley Presbyterian Hospital
Tracy BrolinTracy Brolin
Patient Access Representative-Patient Registration at Marshfield Medical Center DickinsonPatient Access Representative-Patient Registration at Marshfield Medical Center Dickinson
ANISA IMAMIANISA IMAMI
Patient Access Representative III/Patient Financial Counselor at Conifer HealthPatient Access Representative III/Patient Financial Counselor at Conifer Health