Summary
Overview
Work History
Education
Skills
Personal Information
Accomplishments
Languages
Timeline
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NANCY ALVAREZ-HERNANDEZ

Phoenix,AZ

Summary

Dynamic professional with a proven track record at EOS Fitness, enhancing client fitness plans and achieving high customer satisfaction. Skilled in customer relationship management and progress monitoring, demonstrating exceptional customer service and a strong work ethic. Excelled in leadership roles, significantly improving service delivery and client engagement.

Overview

4
4
years of professional experience

Work History

Personal Trainer

EoS Fitness
06.2024 - Current
  • Developed customized fitness plans for wide range of clients to expand services.
  • Explained exercise modifications and contraindicated movements to participants with history of injury.

Package Handler

FedEx Ground
04.2024 - 06.2024
  • Reduced damage rates for packages through careful handling and adherence to safety protocols 90% of the role
  • Followed verbal and written instructions to properly move and ship products.
  • Identified issues, analyzed information and provided solutions to problems.

Assistant Case Manager

Compassion Way Treatment
01.2023 - 09.2023
  • Assisted in the development of individualized service plans to address clients'' specific needs.
  • Provided crisis intervention support when required, ensuring prompt response times during critical situations.
  • Supported Case Managers in monitoring clients'' progress towards goals, adjusting plans as needed for optimal results.

Sales Counselor

Esporta Fitness
12.2020 - 12.2022
  • Established strong client relationships, leading to a high rate of repeat customers and referrals.
  • Stayed current on company offerings and industry trends.

Education

Associates - Diagnostic Medical Sonography

Smith Chason College
3110 N Central Ave Suite L-100, Phoenix, AZ 85012
01.2025

High School Diploma -

Trevor G Browne
7402 W Catalina Dr, Phoenix, AZ 85033
01.2021

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Guest Engagement
  • Progress Monitoring
  • Case Documentation
  • Leadership skills
  • Adaptable to change
  • Customer Relationship Management

Personal Information

Age: 21

Accomplishments

I Volunteered in Fundraising for nonprofits

Languages

Spanish
Limited Working

Timeline

Personal Trainer

EoS Fitness
06.2024 - Current

Package Handler

FedEx Ground
04.2024 - 06.2024

Assistant Case Manager

Compassion Way Treatment
01.2023 - 09.2023

Sales Counselor

Esporta Fitness
12.2020 - 12.2022

Associates - Diagnostic Medical Sonography

Smith Chason College

High School Diploma -

Trevor G Browne
NANCY ALVAREZ-HERNANDEZ