Nancy Amburgey
Haileah
Summary
Customer Service Specialist with proven expertise in conflict resolution and problem-solving within transit environments. Enhanced passenger satisfaction through effective communication and thorough issue research, prioritizing safety and comfort. Recognized for professionalism under pressure and proactive engagement with customers, fostering a positive transit experience. Demonstrates strong work ethic, adaptability, and exceptional interpersonal skills, excelling in unsupervised roles and quickly mastering new tasks.
Overview
25
25
years of professional experience
Work History
Customer Service Specialist/Transit Bus Operator
TriCounty Metropolitan Transit
Portland
09.1999 - 05.2024
- Delivered outstanding customer service by promptly addressing inquiries and resolving complaints.
- Maintained professionalism during all customer interactions to enhance satisfaction.
- Researched complex issues to identify solutions and provide timely responses.
- Addressed customer inquiries regarding routes and scheduling to ensure clarity.
- Remained composed in stressful situations, effectively diffusing tensions between passengers.
- Answered questions about local attractions and facility amenities to enhance guest experience.
- Deescalated confrontations between passengers, ensuring safety and comfort for all.
- Engaged customers in conversation to understand needs and facilitate issue resolution.
Education
GED -
Mt. Hood Community College
Gresham, OR01-1986
Some College (No Degree) -
Elizabethtown Community And Technical College
Elizabethtown, KYSkills
- Customer service
- Route management
- Problem solving
- Conflict resolution
- Issue research
- Passenger safety
- Communication skills
- Time management
- Customer engagement
- Customer relations
- Conflict mediation
- Multitasking and organization
- Problem-solving
Accomplishments
100% customer service accommodation
97% on time performance
18 years of safe driving award
Affiliations
enjoy beach trips, hiking, reading books
Timeline
Customer Service Specialist/Transit Bus Operator
TriCounty Metropolitan Transit
09.1999 - 05.2024
GED -
Mt. Hood Community College
Some College (No Degree) -
Elizabethtown Community And Technical College
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