Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nancy Anderson

Jacksonville,FL

Summary

Reliable and upbeat Retail Associate, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

17
17
years of professional experience

Work History

Retail Associate

Publix Super Markets Inc
09.2010 - Current
  • Maintained clean sales floor and straightened and faced merchandise.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Promoted offerings by expression passion for company brand, products, services and solutions to customers.
  • Logged reports, expenses, receipts, and sales in company database.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Trained and supervised new employees to use selling strategies and apply best practices.
  • Utilized upselling techniques to promote additional products and increase sales.

Owner Operator

Details Cleaning Services
03.2006 - 09.2012
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Conducted target market research to discover customer needs and analyze competitor trends.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Managed day-to-day business operations
  • Consulted with customers to assess needs and propose optimal solutions

Education

CNA - Nursing

Rose Training Institute, Inc.
Jacksonville, FL
04.2004

Skills

  • Verbal and Written Communication
  • Delivery Arrangements
  • Corrective Actions
  • Strong Communication and Interpersonal Skills
  • Ability to Lift 40 Pounds
  • Retail Transactions
  • Merchandise Recommendations
  • Sales Promotion
  • Available Nights, Weekends and Holidays
  • Self-Directed Learning
  • Retail Industry Knowledge
  • Store Policies and Procedures

Timeline

Retail Associate

Publix Super Markets Inc
09.2010 - Current

Owner Operator

Details Cleaning Services
03.2006 - 09.2012

CNA - Nursing

Rose Training Institute, Inc.

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Nancy Anderson