Nancy Anderson
Hopkinton,MA
Summary
Dedicated and adaptive leader with extensive experience building cohesive cross-functional global teams across geographic boundaries. Architect of global customer experiences, utilizing industry best practices and business-customized processes to build robust enterprise level localization and internationalization programs delivered at scale. Consultative approach to program management, combining content and language strategy with web analytics to develop streamlined operational models.
Overview
27
27
years of professional experience
Work History
Construction Business Manager
Self-Employed
Hopkinton, MA
12.2018 - Current
- Manage all business requirements of a small family construction enterprise, focusing on operational efficiency and cost containment.
- Manage day-to-day finances including vendor payments, cost tracking and project P&L.
- Coordinate project schedules, deadlines and resource management.
- Identify opportunities for process improvement and creative solutions for business challenges in a rapidly changing industry.
Senior Director of Globalization
Dell/EMC Corporation
Hopkinton, MA
05.2007 - 08.2017
- Led Dell EMC’s $20M+ Globalization program to provide centralized shared services for all facets of global business readiness from localization and internationalization to go-to-market strategy and sales support
- Integrated 2 parallel localization teams following mergers to deliver comprehensive globalization services companywide
- Supported hundreds of millions in revenue yearly through highly successful “Deal Desk” program, servicing global sales teams
- Reduced external vendor spend over 20% by qualifying suppliers, negotiating contracts, and developing new pricing model
- Directed improved quality and delivery results through creation of an advanced Vendor Partnership Program propelling all providers to meet established requirements within 18 months of program inception
- Drove operational improvements by developing an improved financial management model, implementing comprehensive metrics and data-driven process improvements
- Established innovation-focused model, scaling and cutting down costs and driving change to meet rapid release and agile development requirements by qualifying and integrating new enterprise-scale technology
- Drove significant improvements in internationalization compliance for products and websites by building an internal consulting program and collaborating with digital marketing and IT on a robust global web strategy
- Increased employee satisfaction scores year-over-year and built a cohesive globally-dispersed team by implementing a comprehensive training program and mentoring staff on cross-functional collaboration and effective communication
- Improved internal customer experience by streamlining processes, revising content strategy, and facilitating faster time-to-market for technical documentation, driving migration to dynamic, web-based content with a robust infrastructure.
Globalization Consultant
Logan Consulting
Hopkinton, MA
11.2005 - 05.2007
- Built and managed comprehensive localization program for EMC’s global go-to-market requirements including budget oversight, process definition, and hands-on program management
- Delivered 100% budget compliance while meeting stakeholder needs by streamlining forecasting and planning for globalization efforts and collaborating with field marketing on localization priorities
- Drove process efficiencies and improved quality by building a Program Management team to support localization at EMC, creating standard and repeatable processes and evaluation criteria
- Increased internal customer satisfaction by developing a robust communication program for strong cross-functional collaboration with business stakeholders utilizing our team’s localization services.
Client Services Manager
Lionbridge Technologies
Framingham, MA
10.1998 - 11.2005
- Managed localization operations and project management team for key strategic accounts (Microsoft, Cisco, Documentum, Blackberry) with over $6M of annual revenue.
- Led ongoing customer engagement, quarterly business reviews and financial reporting, as well as supporting new client RFPs.
Business Owner
Russia Express Translation Services
Alexandria, VA
04.1997 - 09.1998
- Managed all aspects of a small Russian / English translation business to deliver translation services to corporate, government, and non-profit customers, including sales, services, marketing, P&L, and resource management.
Education
Master of Arts - International Affairs
The George Washington University
Washington, DCBachelor of Arts - Russian and East European Studies
Middlebury College
Middlebury, VTLanguages
Russian
Limited Working
Affiliations
Northeast Chapter Manager, Women in Localization, 2016-2019
Member, Women in Localization, 2016-Present
Accomplishments
Industry Presentations: SDL Customer Success Summit (2013, 2014), Translation Automation User Society (2015, 2016), LocWorld (2015), LocLeaders Summit (2014), Globalization & Localization Association (2016), Gilbane Conference (2016), GlobalLink NEXT (2017)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
- Staff Management
- Strategic planning
- Key Performance Indicators
- Contract Management
- Negotiation
- Improvement initiatives
- Verbal and written communication
- Budgeting
- Financial Management
- Operations management
Timeline
Construction Business Manager
Self-Employed
12.2018 - Current
Senior Director of Globalization
Dell/EMC Corporation
05.2007 - 08.2017
Globalization Consultant
Logan Consulting
11.2005 - 05.2007
Client Services Manager
Lionbridge Technologies
10.1998 - 11.2005
Business Owner
Russia Express Translation Services
04.1997 - 09.1998
Master of Arts - International Affairs
The George Washington University
Bachelor of Arts - Russian and East European Studies
Middlebury College
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