Nancy Anderson
Summary
Dynamic professional with extensive experience at Burger King, excelling in inventory management and enhancing customer satisfaction. Proven ability in donation processing and visual merchandising, fostering strong relationships with customers and training new hires. Committed to maintaining a clean and organized environment while achieving operational efficiency.
Experienced with customer service and inventory management in retail environment. Utilizes strong organizational skills to maintain orderly and appealing store displays. Knowledge of effective communication techniques to assist customers and resolve issues efficiently.
Overview
12
12
years of professional experience
1
1
Certificate
Work History
Thrift Store Clerk
Good Samaritan of the Ozarks Thrift Store
02.2025 - 03.2025
- Supported donation processing procedures by accurately pricing items based on quality and market value.
- Performed routine maintenance tasks such as restocking shelves or organizing storage areas for maximum efficiency.
- Provided training and support for new hires, fostering their growth within the company.
- Developed relationships with repeat customers, resulting in higher customer loyalty and retention rates.
Cook
Regines Common Kitchen
01.2024 - 09.2024
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Assistant Manager
Burger King
10.2020 - 09.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Assistant Restaurant Manager
Burger King
03.2013 - 10.2019
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Conducted regular meetings with staff to discuss performance and address any issues.
Education
High School Diploma -
Freeburg Community High School
401 S. Monroe Freeburg, IL 6224306-1997
Skills
- Donation processing
- Pricing items
- Supply restocking
- Visual merchandising
- Store organization
- Inventory management
- Food safety
- Cash handling
- Staff scheduling
- Customer service
- Team leadership
- Conflict resolution
- Recipe adherence
- Financial reporting
Certification
- I am ServeSafe Certified My Certification is valid from 2024 thru 2029
Timeline
Thrift Store Clerk
Good Samaritan of the Ozarks Thrift Store
02.2025 - 03.2025
Cook
Regines Common Kitchen
01.2024 - 09.2024
Assistant Manager
Burger King
10.2020 - 09.2021
Assistant Restaurant Manager
Burger King
03.2013 - 10.2019
High School Diploma -
Freeburg Community High School