Nancy Andreano
Port Allegany,PA
Summary
Proven leader in healthcare management, adept at enhancing patient care and streamlining operations at Charles Cole Memorial Hospital. Skilled in HIPAA compliance and effective communication, I've successfully optimized billing processes and improved patient satisfaction. My strong work ethic and organizational skills have led to increased efficiency and revenue, demonstrating a commitment to excellence in medical practice operations.
Overview
21
21
years of professional experience
Work History
Medical Office Manager
Foot and Ankle Inovations
10.2020 - Current
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Addressed and remedied all patient or team member issues.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
- Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
- Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
Medical Assistant
Foot and Innovations
10.2020 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Empowered patients through education on self-management techniques for chronic conditions.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
- Enhanced team communication by organizing regular staff meetings and sharing updates on patient care protocols.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Implemented patient education program on preventative care, enhancing community health awareness.
- Increased efficiency in office by implementing digital filing system for patient records.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Improved clinical workflow with introduction of electronic health records system.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
Medical Office Manager
Charles Cole Memorial Hospital
11.2008 - 11.2010
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Addressed and remedied all patient or team member issues.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
- Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
- Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Manage 1 employees with various personalities and from different cultures for large 2-physician practice.
- Assisted with regulatory issues such as compliance.
- Developed close working relationships with front office and back office staff.
- Implemented new processes for managing patient flow, minimizing wait times while maintaining high-quality care standards throughout the practice.
- Improved patient satisfaction by implementing efficient scheduling and appointment management systems.
- Facilitated communication between medical staff members to maintain a cohesive team focused on providing exceptional patient care.
- Streamlined office operations for increased efficiency and productivity through effective staff training and delegation of tasks.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
Medical Assistant
Charels Cole
11.2003 - 12.2008
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
Education
No Degree - Medical Assistant
Seneca Highlands Vocational Trade School
Port Allegany, PA06.1983
Vocational Education - Nursing Assistance
Port Allegany High School
Port Allegany, PA06.1983
Skills
- Strong Work Ethic
- HIPAA Regulations Understanding
- Effective Multitasking
- Professional telephone etiquette
- Conflict Resolution
- Healthcare Compliance Knowledge
- Patient Scheduling Management
- Medical terminology knowledge
- Patient Demographics
- Insurance Eligibility and Verification
- Medical Practice Operations
- Attention to Detail
- Patient check-in
- Team Leadership
- Attention to Detail Focus
- Medical coding familiarity
- Billing Processes
- Medical Records Administration
- Insurance Verification Proficiency
- Human Resources
- Medical Procedures Scheduling
- EMR Software
- Effective Communication Techniques
- Decision-Making Competence
- Patient Registration
- Critical Thinking
- Reception Management
- Organizational Skills Development
- Patient Needs Assessment
- Inventory Control Management
- Administrative Support
- Time management mastery
- Schedule Creation
- Inventory Maintenance
- Sound Judgment
- Persuasive Communication
- Resource Allocation Expertise
- Vendor negotiation
- Data Entry
- Planning and Prioritization
- Relationship Building
- Time Management
- Work Planning and Prioritization
- Scheduling and calendar management
- Flexible Schedule
- Active Listening
- Electronic Filing Systems
Timeline
Medical Office Manager
Foot and Ankle Inovations
10.2020 - Current
Medical Assistant
Foot and Innovations
10.2020 - Current
Medical Office Manager
Charles Cole Memorial Hospital
11.2008 - 11.2010
Medical Assistant
Charels Cole
11.2003 - 12.2008
No Degree - Medical Assistant
Seneca Highlands Vocational Trade School
Vocational Education - Nursing Assistance
Port Allegany High School
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