Nancy Anica
Griffin,GA
Summary
Dynamic professional with a strong background in customer service and sales, dedicated to driving growth and enhancing client satisfaction. Proven expertise in sales strategies, customer engagement, and food and beverage services, combined with a commitment to delivering exceptional experiences. Eager to leverage skills in a challenging environment that values innovation and results-oriented approaches. Passionate about contributing to team success while fostering lasting relationships with clients.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server/Waiter
Ichiban Japanese Steakhouse
05.2025 - Current
- Greeted customers warmly and ensured a positive dining experience.
- Processed orders accurately using point-of-sale systems and procedures.
- Maintained cleanliness of dining area by clearing tables and wiping down surfaces.
- Answered phone calls, took reservations, and answered inquiries.
- Explained menu items, took orders and delivered food courses according to instruction.
- Assisted with training new front of house employees on procedures and policies.
Front of House Staff
Chick-fil-A Restaurants
09.2024 - 05.2025
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Greeted guests upon arrival, providing a warm and welcoming atmosphere.
- Handled customer queries and complaints, ensuring satisfactory resolution.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Handled multiple tasks simultaneously while maintaining focus on customer satisfaction.
Floor Staff
Regal Entertainment Group
02.2022 - 08.2024
- Checked identification of patrons purchasing restricted-age tickets or items.
- Managed ticket sales operations, ensuring efficient customer service and accurate financial transactions.
- Performed ushering duties and assisted handicapped customers with seating.
- Provided excellent customer service by answering questions about movies and services offered by the theater.
- Restocked concession stands with food, drinks, napkins, and utensils throughout each shift.
- Answered customer questions and concerns regarding tickets, pricing and promotions.
- Processed admission payments and provided tickets.
- Set up auditoriums for specific movie showings by opening curtains, adjusting seating, and turning on lights.
Education
High school diploma or GED -
Griffin High School
Griffin, GA05.2024
Skills
- Communication skills
- Customer service
- Food handling
- Phone etiquette
- Problem-solving
- POS
- Multitasking
- Time management
- Serving
- Reliability and punctuality
- Quick learner
Certification
- Food Handler - Present
- Driver's License
Languages
English - Fluent
Timeline
Server/Waiter
Ichiban Japanese Steakhouse
05.2025 - Current
Front of House Staff
Chick-fil-A Restaurants
09.2024 - 05.2025
Floor Staff
Regal Entertainment Group
02.2022 - 08.2024
High school diploma or GED -
Griffin High School