Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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NANCY AQUINO

North Las Vegas,NV

Summary

Business-driven always finding successful ways to acquire new clients and foster lucrative relationships. I am a determined associate with over 5 years of assisting clients with financial planning life goals. Offering dynamic collaboration and decision making skills.

Overview

9
9
years of professional experience

Work History

Relationship Manager / BOS

Bank Of America
Las Vegas, NV
06.2018 - Current
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
  • Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
  • Achieved and executed goals for sale of bank products and services and exceeded performance metrics for customer service.
  • Manage risk in every product and service transaction using available tools and resource.

Relationship Banker

Bank Of America
Las Vegas, NV
11.2016 - 05.2018
  • Worked with clients to address and respond to immediate help.
  • Processed customer requests in platform and teller side for transaction.
  • Continually boosted branch production and revenue by consistently meeting all monthly and quarterly sales goals by fulfilling and referring.
  • Educate customers on self servicing banking options.

Customer Service Representative

Bank Of America
Las Vegas, NV
07.2015 - 11.2016
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Inform customers of new bank products.
  • Provide operations support.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Concierge Team Member

Venetian Hotel & Casino
Las Vegas, NV
11.2012 - 05.2015
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
  • Worked closely with employees with high degree of respect for privacy.
  • Scheduling, creating meetings for upcoming trainings, and important news.

Education

Las Vegas High School
Las Vegas, NV
05.2009

Skills

  • Team Building Leadership
  • Service-Oriented & Sound Judgment
  • High sense of ownership; making it right the first time
  • Technology skills
  • Fluent in Spanish and English ; written and verbal
  • Time Management/ Organizational skill

Additional Information

Interest: Music Festivals/ Concerts. Shoe collector. Foodie. Traveling

Timeline

Relationship Manager / BOS

Bank Of America
06.2018 - Current

Relationship Banker

Bank Of America
11.2016 - 05.2018

Customer Service Representative

Bank Of America
07.2015 - 11.2016

Concierge Team Member

Venetian Hotel & Casino
11.2012 - 05.2015

Las Vegas High School
NANCY AQUINO