Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Work Availability
Timeline
Generic

Nancy Aristizabal

Tampa,FL

Summary

Knowledgeable and Personable Acting Administrator / Assistant Administrator with 3+ years of experience providing residents and families with the highest quality care, support, guidance, and education. Highly motivated and detail-oriented with demonstrated QA Compliance, implementing and understanding DOH Compliance, experience, and success at identifying and developing professional referral sources and building strong partnerships. Outgoing and friendly with a proven record of handling difficult situations easily while ensuring high resident satisfaction levels. Outstanding ability to quickly adapt to new environments, multi-task, resolve issues, and meet deadlines.

Overview

34
34
years of professional experience
1
1
Certification

Work History

Assistant Administrator / Financial Coordinator

W Group Management at Bronxwood Home for the Aged
09.2022 - Current
  • Assistant Administrator Experience
  • Coordinate all phases of the admission screening process to meet state guidelines.
  • Coordinate and conduct tours of facilities and showcase services that are provided.
  • Manage the admission process, including sales, referral management, and admission sign-in.
  • Conduct follow-ups on pre-admissions to ensure financial and medical qualifications are met.
  • Coordinate the transition of new residents to their new surroundings and routines.
  • Assist with reviewing that the case management, planning, goal setting, and evaluation of residents is completed.
  • Provide ongoing regular interaction with residents and families.
  • Act as a liaison with residents’ disputes, quarrels, and incidents.
  • Ensure proper diet, medication, insurance, finances, and residents’ rights.
  • Assess residents’ functional status and social, psychological, and spiritual needs and report to case management.
  • Assist the financial case manager with residents’ eligible benefits – i.e., Medicaid, SSI, SSA, SSP.
  • Assist human resources with employee personnel files, CHRC, workers' compensation, FMLA, and Disability forms.
  • Assist the head chef with implementing the correct process in the kitchen/dining room.
  • Manage the front desk's daily functions and supervise the receptionist.
  • Assist with compliance in the medication room and distributing the medication to the residents using the 6 rights.
  • Assist the administrator with the daily operations of the facility, i.e., efinds, disaster preparedness planning, HERDS daily survey, daily census, environmental issues, morning meetings, and mail.
  • Maintain compliance within the facility using the QA process.
  • Coordinate the distribution of residents’ PNA funds.
  • Financial Coordinator Experience
  • Complete and Submit residents’ income documentation to the SSA / SSI / SSP
  • Assist residents with applying for VA pension
  • Complete Medicaid Applications
  • Complete Medicaid Recertifications
  • Follow up with HRA (Medicaid) on application status
  • Assist residents with Medicaid Surplus and Trusted Surplus Solution Accounts
  • Attend monthly meetings with SSA
  • Meet with residents daily to review Rent and PNA Accounts
  • Review and obtain resident signatures on Quarterly reports / Annual reports
  • Provide daily case notes
  • Complete Representative Payee Reports (RPR) and Disability Update Report (SSDI)
  • Run and Review monthly AR report.

Acting Administrator

W Group Management at New South Shore Manor
08.2021 - 09.2022
  • Administrator Experience
  • Coordinate all phases of the admission screening process to meet state guidelines.
  • Coordinate and conduct tours of facilities and showcase services that are provided.
  • Manage the admission process, including sales, referral management, and admission sign-in.
  • Conduct follow-ups on pre-admissions to ensure financial and medical qualifications are met.
  • Coordinate the transition of new residents to their new surroundings and routines.
  • Maintain an average of 95% occupancy through high resident satisfaction.
  • Orientation of staff to new residents and their needs.
  • Manage the case management, planning, goal setting, and evaluation of residents is completed.
  • Provide ongoing regular interaction with residents and families.
  • Act as a liaison with residents’ disputes, quarrels, and incidents.
  • Managed the distribution of the resident’s personal needs allowance.
  • Ensure proper diet, medication, insurance, finances, and residents’ rights.
  • Assess residents’ functional status and social, psychological, and spiritual needs and report to case management.
  • Manage the residents’ eligible benefits – i.e., Medicaid, SSI, SSA, SSP.
  • Manage MLTC benefits to provide the care plan for each resident’s needs.
  • Manage human resources with employee personnel files, CHRC, workers compensation, FMLA, and Disability forms.
  • Manage the head chef by implementing the correct kitchen/dining room process.
  • Manage the front desk's daily functions and supervise the receptionist.
  • Manage compliance in the medication room and distribute the medication to the residents using the 6 rights.
  • Manage the facility's daily operations, i.e., efinds, disaster preparedness planning, HERDS daily survey, daily census, environmental issues, morning meetings, and mail.
  • Maintain compliance within the facility using the QA process.

Acting Administrator

Arcadia Adult Home
07.2020 - 07.2021
  • Administrator Experience
  • Coordinate all phases of the admission screening process to meet state guidelines.
  • Coordinate and conduct tours of facilities and showcase services that are provided.
  • Manage the admission process, including sales, referral management, and admission sign-in.
  • Conduct follow-ups on pre-admissions to ensure financial and medical qualifications are met.
  • Coordinate the transition of new residents to their new surroundings and routines.
  • Maintain an average of 80% occupancy through high resident satisfaction.
  • Orientation of staff to new residents and their needs.
  • Manage the case management, planning, goal setting, and evaluation of residents is completed.
  • Provide ongoing regular interaction with residents and families.
  • Act as a liaison with residents’ disputes, quarrels, and incidents.
  • Managed the distribution of the resident’s personal needs allowance.
  • Ensure proper diet, medication, insurance, finances, and residents’ rights.
  • Assess residents’ functional status and social, psychological, and spiritual needs and report to case management.
  • Manage the residents’ eligible benefits – i.e., Medicaid, SSI, SSA, SSP.
  • Manage MLTC benefits to provide the care plan for each resident’s needs.
  • Manage human resources with employee personnel files, CHRC, workers compensation, FMLA, and Disability forms.
  • Manage the head chef by implementing the correct kitchen/dining room process.
  • Manage the front desk's daily functions and supervise the receptionist.
  • Manage compliance in the medication room and distribute the medication to the residents using the 6 rights.
  • Manage the daily operations of the facility, i.e., efinds, disaster preparedness planning, HERDS daily survey, daily census, environmental issues, morning meetings, and mail.
  • Maintain compliance within the facility using the QA process.
  • Marketing Experience
  • Host community events to bring residents and referral sources into perspective.
  • Network within the community and maintain and manage a robust database of leads to generate sales.
  • Facilitate sales opportunities for referring hospitals by identifying, initiating, nurturing, and maintaining contact with physicians and social workers.
  • Schedule and conduct face-to-face sales calls to qualified referral sources.
  • Represent the facility through community involvement and networking.
  • Invite referral sources for tours or to attend events at the facility.
  • Assess inquiries, communicate admission decisions, and ensure a positive admission experience for customers and their families.
  • Handle all pre-move-in paperwork and distribute it to the appropriate department.
  • Coordinate with team members to ensure a swift and smooth move-in process for residents.

Medical Office Coordinator-Biller

Med Car, Inc and Medi Car, Corp
08.2013 - 06.2020
  • Medical Office Coordinator-Biller Experience
  • Coordinate recruiting new clients (Nursing Home and Rehab Facilities, Hospitals, Community)
  • Coordinates trips for private paying and insurance clients.
  • Manage appropriate billing with prepared invoices.
  • Assist clients with understanding their insurance benefits.
  • Billing-use of ICD9, ICD 10, and CPT codes
  • Manage the incoming and outgoing phone calls from insurance companies, clients, Nursing and rehab facilities, hospitals, and community outreach programs.
  • Manage payrolls for all employees.
  • Managed new hires, Disciplinary actions, in-services on new policies, and emergency preparedness.
  • Managing filing of all medical documents and payroll for Medicaid annual auditing.
  • Managed all medical insurance Credentialing (Fidelis, Medicaid, Medicare, Hamaspik, no-fault, workman’s compensation claims, unemployment claims)
  • Coordinates all transportation rosters for next-day trips and distributes them to the dispatcher.
  • Provides professional Customer Service to clients and facilities.
  • Manage cleanliness of all transportation equipment following the Medicaid guidelines

Medical Office Manager

Catskill Regional Medical Center
10.2003 - 07.2013
  • Medical Office Manager Experience
  • Managed three primary care physician practices offsite with locations in Wurtsboro, Livingston Manor, and Callicoon.
  • Managed all medical office staff physicians, RNs, LPNs, and receptionists.
  • Implemented all office policies and procedures with monthly in-services while preparing for DOH and JACHO annual inspections.
  • Managed all facility cost savings with monthly and annual budget reporting.
  • Managed all new hires, orientation, employee payroll, benefits, and weekly work schedule.
  • Managed all physician practice in office billing-use of ICD9, ICD 10, and CPT codes.
  • Knowledge of Paragon electronic medical records for physician and facility services.
  • Managed all patient's incoming and outgoing medical records while maintaining HIPPA compliance.
  • Managed all medication inventory while upholding the DOH and JACHO compliance standards.
  • Professional phone etiquette while providing exceptional customer service to patients, families, and other medical providers.
  • Attending monthly Quality Assurance meetings.
  • Knowledge of the NYS VFC Program.

Medical Assistant, Medical Receptionist, Authorization Specialist

Desert Heart Specialist
09.1999 - 09.2003
  • Medical Assistant, Medical Receptionist, Authorization Specialist
  • Answering phones and scheduling Appointments.
  • Coordinated all cardiac specialty testing with obtaining the authorizations.
  • Assisted cardiologist with Cardiac ultrasound.
  • Assisted the cardiologist with stress testing.
  • Performed 12 lead EKG testing with cardiologist order.
  • Performed as a medical assistant, escorting patients to the exam room, preparing patients for exams, assisting the physician during the exam, and calling medication orders into the pharmacy.
  • Managed Proofreading dictations by making the appropriate corrections before having the cardiologist sign and file in the patient’s medical records.
  • Managed all physician practice in office billing-use of ICD9, ICD 10, and CPT codes.
  • Managed receptionists- filing medical records, collecting patient copays, answering phones
  • Documenting the patient’s Medication in the patient chart, calling the patient’s prescription to the correct pharmacy, and obtaining prior authorization if needed.
  • Documented the CBC, Chem-10, Thyroid panels, platelet count, glucose testing, urinalysis, drug screening, and preparing urinalysis culture.
  • Prepared exam rooms by stocking and cleaning the rooms for physician
  • Sterilized all Surgical Instruments used in-office procedures (pap smears, ear lavage, sebaceous cyst, stool impaction, sutures, etc.
  • Performed 12 lead EKG testing with cardiologist order.
  • Managed receptionists- filing medical records, collecting patient copays, answering phones, and scheduling.
  • Registering new patients and managing incoming and outgoing medical records.
  • Managed all physician practice in-office billing using ICD9 and CPT codes.

Medical-Clerical Assistant

LIBERTY MEDICAL GROUP
07.1991 - 08.1999
  • Medical-Clerical Assistant
  • Performed as a Medical Assistant by taking vitals, preparing the patient for examination, documenting the patient's complete medical history, allergies, and problem list, completing the physical examination forms for school or work
  • Documenting the patient’s Medication in the patient chart, calling the patient’s prescription to the correct pharmacy, and obtaining prior authorization if needed.
  • Documented the CBC, Chem-10, Thyroid panels, platelet count, glucose testing, urinalysis, drug screening, and preparing urinalysis culture.
  • Prepared exam rooms by stocking and cleaning the rooms for physician
  • Sterilized all Surgical Instruments used in-office procedures (pap smears, ear lavage, sebaceous cyst, stool impaction, sutures, etc.
  • Performed 12 lead EKG testing with cardiologist order.
  • Managed receptionists- filing medical records, collecting patient copays, answering phones, and scheduling.
  • Registering new patients and managing incoming and outgoing medical records.
  • Managed all physician practice in-office billing using ICD9 and CPT codes.

Education

High School Equivalency Diploma -

Sullivan County Boces
Liberty, NY
07.1994

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University of Post
04.2025

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University of Pheonix
11.2013

Medical Clerical Assistant - undefined

Sullivan County Boces
Liberty, NY
07.1994

Skills

  • Healthcare field (10 Years)
  • Scheduling (10 years)
  • Data entry (10 years)
  • Customer service (10 years)
  • Clerical experience (10 years)
  • Phone etiquette (10 years)
  • Medical billing (10 years)
  • Medical receptionist (10 years)
  • Knowledge of EMR systems (ECW, Picasso, Compucare, Paragon, Doctors, E-clinical, Empeon payroll and onboarding, Visual EMR, Census, Alis)
  • Quality Assurance Program
  • NYS Health Commerce System
  • Efinds
  • Document control

Accomplishments

  • Cut total of past due accounts from 50% to 95%.
  • Supervised team of 20 staff members.

Certification


  • Critical Skills and Knowledge in Understanding Unconscious Bias, American Management Association (AMA) - June 22, 2024
  • Principles of Human Resources Management, Americal Management Association (AMA)- February 23, 2025

Languages

English
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Assistant Administrator / Financial Coordinator

W Group Management at Bronxwood Home for the Aged
09.2022 - Current

Acting Administrator

W Group Management at New South Shore Manor
08.2021 - 09.2022

Acting Administrator

Arcadia Adult Home
07.2020 - 07.2021

Medical Office Coordinator-Biller

Med Car, Inc and Medi Car, Corp
08.2013 - 06.2020

Medical Office Manager

Catskill Regional Medical Center
10.2003 - 07.2013

Medical Assistant, Medical Receptionist, Authorization Specialist

Desert Heart Specialist
09.1999 - 09.2003

Medical-Clerical Assistant

LIBERTY MEDICAL GROUP
07.1991 - 08.1999

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University of Post

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University of Pheonix

Medical Clerical Assistant - undefined

Sullivan County Boces

High School Equivalency Diploma -

Sullivan County Boces

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Nancy Aristizabal