Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nancy Arroyo

Corcoran,CA

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Product or Service expertise, including competitive offerings, pricing and market positioning. Proficient Job Title delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in Skill. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

15
15
years of professional experience

Work History

Assistant Manager

Family Dollar
Orosi, CA
03.2014 - 02.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
  • Developed strategy to increase sales and drive profits
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
  • Assisted in organizing and overseeing assignments to drive operational excellence
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
  • Established performance goals for employees and provided feedback on methods for reaching those milestones
  • Defined clear targets and objectives and communicated to other team members
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

Dietary Cook

Corcoran District Hospital
Corcoran, CA
10.2009 - 08.2013
  • Sanitized and organized kitchen preparation areas and equipment according to food and health safety standards
  • Followed standard recipes, menus and apportions according to established standards
  • Prepared, apportioned and served menu and specialized food items developed to meet facility residents' unique dietary needs
  • Provided nourishing and health-conscious food to customers under sanitary conditions
  • Maintained awareness of individual dietary needs of residents and verified proper delivery of meals to correct residents
  • Weighed, measured and processed ingredients according to recipe specifications and dietary requirements
  • Prepared food for special parties and groups
  • Received orders, verified contents against invoices and assessed quality of products to verify conformance to organizational standards
  • Monitored food temperatures throughout preparation and serving process
  • Cooked meals according to administrative policies, health code regulations and food service standards
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity
  • Trained and supervised new kitchen staff on food preparation and safety protocols
  • Communicated with supervisor to discuss menu items, ingredients and nutritional values
  • Measured, weighed and mixed appropriate ingredients according to recipe directions
  • Responded to notes and complaints concerning menu items and meals, working to develop resolutions and satisfy residents' tastes and preferences.

Shift Leader

Jack In The Box
05.2004 - 06.2007
  • Trained new employees and delegated daily tasks and responsibilities
  • Completed cash and credit card transactions accurately using POS software
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies
  • Enforced company policies and regulations with employees
  • Resolved conflicts between employees to maintain positive and productive work environments
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress
  • Scheduled staff shifts to secure adequate coverage and productive workflows
  • Completed daily financial activities and prepared weekly reports for management to inform decision-making
  • Conducted performance reviews and provided staff with feedback and guidance
  • Analyzed sales figures and identified areas for improvement
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures
  • Evaluated customer needs and feedback to drive product and service improvements
  • Evaluated staff performance and provided coaching to address inefficiencies
  • Frequently inspected production area to verify proper equipment operation
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials
  • Developed and updated tracking spreadsheets for process monitoring and reporting
  • Observed packing operations to verify conformance to specifications
  • Helped meet changing demands by recommending improvements to business systems or procedures.

Education

Corcoran High School
06.2004

Skills

  • Task Delegation
  • Operations Management
  • Employee Performance Evaluations
  • Employee Scheduling
  • Hiring and Training
  • Orientation and Training
  • Schedule Oversight
  • Money Handling
  • Retail Operations
  • Team Motivation

Timeline

Assistant Manager

Family Dollar
03.2014 - 02.2019

Dietary Cook

Corcoran District Hospital
10.2009 - 08.2013

Shift Leader

Jack In The Box
05.2004 - 06.2007

Corcoran High School
Nancy Arroyo