Nancy Asson

Sales Associate

Tuxedos Now

01.2012 - 01.2014

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.

Customer Service Representative

Cains Home Furnishings

01.2010 - 01.2012

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Educated customers about billing, payment processing and support policies and procedures.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Assistant Store Manager. Customer service represen

Pier One Imports

01.2000 - 01.2010

Managed timely and effective replacement of damaged or missing products.
Responded to customer requests for products, services, and company information.
Trained new Customer Service Representatives on company policies, procedures, and best practices.
Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Responded proactively and positively to rapid change.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Investigated and resolved customer inquiries and complaints quickly.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Met customer call guidelines for service levels, handle time and productivity.
Created and maintained detailed database to develop promotional sales.
Conducted training sessions for new hires, ensuring consistent level of service across team.
Followed up with customers about resolved issues to maintain high standards of customer service.
Promptly responded to inquiries and requests from prospective customers.
Sought ways to improve processes and services provided.
Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Boosted team morale by consistently recognizing colleagues' contributions and achievements.
Investigated and resolved accounting, service and delivery concerns.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Increased efficiency and performance by monitoring team member productivity and providing feedback.
Identified and resolved discrepancies and errors in customer accounts.
Cross-trained and backed up other customer service managers.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Exhibited high energy and professionalism when dealing with clients and staff.
Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Trained staff on operating procedures and company services.
Maintained up-to-date knowledge of product and service changes.
Cross-trained and provided backup support for organizational leadership.
Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Delivered prompt service to prioritize customer needs.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Educated customers about billing, payment processing and support policies and procedures.
Participated in training programs to enhance product knowledge and customer service skills.
Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Contributed to sales growth by upselling products and services based on individual customer requirements.
Trained new personnel regarding company operations, policies and services.

Work History

Sales Associate

Customer Service Representative

Assistant Store Manager. Customer service represen

Timeline

Sales Associate

Customer Service Representative

Assistant Store Manager. Customer service represen

Overview

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