Nancy Ayala

Delivered superior customer service while interacting with customers and fulfilling orders.

Trained new staff on fountain operation and effective customer service techniques.

Managed guest complaints and concerns to enhance overall satisfaction.

Greeted customers, providing information about menu items and addressing inquiries.

Ensured compliance with health department safety codes and Starbucks quality standards.

Maintained facility cleanliness in alignment with company standards.

Followed merchandise presentation and suggestive selling guidelines to boost sales.

Tailored orders to accommodate customer allergies and gluten sensitivities.

• Supervised daily operations of food and beverage outlets at luxury resort. With a total of 5 quick services. 3 of which were Starbucks, 1 Burger Lounge, and 1 Aria patisserie.
• Review and analyze food costs, maintain cost control through efficient management of products, inventory, and warehouse ordering, direct orders, identify, and implement cost-cutting measures and initiatives.
• Leading and mentoring a team of 3 leads (supervisors) and 15 team members.
• Coaching and training new and current employees on company and department policies and procedures.
• Manage daily deployment for staff shifts.
• Menu engineer for seasonal and holiday promos.
• Supervise the floor, ensuring that high-quality service standards are maintained.
• Maintain fast, accurate service, positive guest relations, and ensure products are consistent with company quality standards.
• Ensure food quality and 100% customer satisfaction.

Respond efficiently and accurately to customer complaints.

• Managed daily operations of food and beverage service in a high-volume restaurant.
• Supervised staff to ensure compliance with health and safety regulations.
• Trained new employees on service standards and operational procedures.
• Scheduled staff shifts to ensure adequate coverage during peak hours.
• Summit invoices for payments.
• Assistant with hiring and training new staff.
• Appraise staff performance, and provide feedback to improve productivity.
• Implemented cost control measures to optimize budget for food and beverage operations.
• Resolved customer complaints promptly to enhance overall satisfaction levels.
• Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.

• Grand Opened Starbucks Circus Circus Store 2015.
• Maintained cleanliness and organization of the fountain service area.
• Order daily supplies and complete daily order sheets.
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• Trained new employees on fountain operations and customer service standards.
• Resolved customer complaints professionally to enhance guest satisfaction experience.
• Assisted other team members when needed during peak business hours.
• Provided excellent customer service to ensure satisfaction.
• Operated cash register and handled money transactions accurately.
• Followed health regulations regarding food safety practices.
• Maintained knowledge of current menu items, prices, and promotions.
• Checked expiration dates on products to ensure freshness.
• Trained new employees on proper procedures related to fountain operations.
• Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
• Tailored orders to address customer allergies and gluten concerns.