Nancy Baier
Pittsburgh,PA
Summary
Proven leader and tenacious problem solver, adept at fostering strong customer relationships and driving sales growth. At Lane Bryant, spearheaded initiatives that significantly reduced staff turnover and boosted sales through innovative marketing and exceptional service. Excels in strategic planning and communication, demonstrating a goal-oriented approach and organizational prowess.
Overview
23
23
years of professional experience
Work History
Sakes Counselor
Catholic Cemeteries Association, Diocese Of Pittsb
04.2021 - Current
- Engaged clients in conversation to determine feelings and apprehensions.
- Provided counseling in guiding Customers for pre planning cemetery arrangements
- Managed approximately 20 incoming calls and email per day from customers
- Negotiated favorable contracts, securing long term partnerships.
Sakes Lead
Buberry
11.2011 - 04.2021
- Trained new team members by relaying information on company procedures and safety requirements
- Worked different stations to provide optimal coverage and meet production goals.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Store Manager
BCBG Max Azria Group
05.2007 - 11.2011
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Store Manager
Lane Bryant
11.2001 - 10.2007
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Supervised guests at front counter, answering questions regarding products.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
- Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
- Streamlined store operations to reduce costs, negotiating with suppliers for better pricing and optimizing staff schedules for peak times.
- Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
Education
Associate of Arts - Graphic Design
The Art Institute of Philadelphia
Philadelphia, PA10.1980
Skills
- Strong communication skills both verbal and written
- Goal oriented and driven
- Developing strong relationships with customers
- Self motivated
- Highly organized
- Tenacious problem solver
Timeline
Sakes Counselor
Catholic Cemeteries Association, Diocese Of Pittsb
04.2021 - Current
Sakes Lead
Buberry
11.2011 - 04.2021
Store Manager
BCBG Max Azria Group
05.2007 - 11.2011
Store Manager
Lane Bryant
11.2001 - 10.2007
Associate of Arts - Graphic Design
The Art Institute of Philadelphia
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